Tecnico de Suporte

Jabil; Manaus; On-site; BRL 32,000 - 52,000; Full time

Job summary

Jabil, a global engineering and manufacturing services company, is seeking an IT Help Desk professional in Manaus, Brazil. You will provide end-user support for PCs, servers, and software, ensuring quick resolution of incidents and smooth operation of IT services.

Responsibilities include loading software, configuring PCs, managing user accounts, and maintaining knowledge databases, with adherence to security policies and SLAs. A+ certification and MS Office proficiency are required.

Qualifications

• High School diploma with 1 year of IT support experience.
• A+ certification required.
• Knowledge of Microsoft applications/utilities.
• Experience with IT help desk and incident management is a plus.

Responsibilities

• Load and verify software packages.
• Troubleshoot end-user issues via phone and on-site.
• Install and configure PCs and peripherals.
• Administer user accounts and access controls.
• Maintain inventory and knowledge databases.
• Follow security policies and SLA metrics.

Skills

Customer service

Analytical thinker

Time management

Effective communication

On-call support

Education

High School diploma

A+ certification

Tools

Active Directory

PBX

MS Office

Networking basics

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

SUMMARY Provide technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Load & verify software packages.
• Support any resource on projects as assigned.
• Troubleshoot and resolve end user issues.
• Install & configure PC/Peripherals.
• Follow all corporate, regional and local ISS & Site policy.
• Resolve site level Incident management.
• Populate knowledge Database & Configuration Management Database where appropriate.
• Information Technology Infrastructure Library knowledge.
• Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.
• Install and Configure PCs (Ghost).
• Troubleshoot basic issues with scanners (MES/SAP RF).
• Administer the PBX (re-enabling and creating phones).
• Provide Support via phone for offsite users.
• Purchase software and hardware via the P.O. Process.
• Administer user accounts via Bind View. (Use of AD).
• Provide Maintenance and Support of Audio Visual equipment.
• Perform basic level of support for users on IT baseline apps.
• Following all procedures around the ISS security policy.
• Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
• End user technical assistance.
• Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads and verifies correct operation of software packages.
• Troubleshoots and resolves end user problems and ensures correct operation of personal computers.
• Simulates or recreates user problems to resolve operating difficulties.
• Maintains inventory of computer parts and lo of all repairs/service performed.
• Provides training and technical assistance to users.
• Safety and health rules and regulations associated with this position and as directed by supervisor.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement.
• Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS

High School diploma and one year of experience OR an equivalent combination of education and experience. A+ certification required. Knowledge of all Microsoft applications/utilities.

LANGUAGE REQUIREMENTS

Customer service skills as well as effective communication skills ? both verbal and written. Ability to follow written and verbal directions. Must have a service orientated attitude, customer focus, sense of urgency, professional demeanor, time management skills, analytical thinker. Provide on call support. Ability to understand network and system architecture

PHYSICAL REQUIREMENTS

Individual will be required to use computer keyboards or other equipment for extended periods of time. Individual may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time. Specific physical abilities required by the job may include walking, reaching carrying and lifting up to 25 lbs, with some occasional lifting up to 50lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual?s primary workstation is located in the office area, with some time spent on the manufacturing floor. The noise level in the work environment ranges from low to moderate.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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