Technology Support Lead - Governance

J.P. Morgan; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading financial services company is seeking an Operations Governance VP to enhance operational processes and governance across multiple locations. The role involves developing frameworks, improving customer experience, and optimizing workforce efficiency. Candidates should have a Bachelor's degree in a related field and at least 8 years of experience in operations management.

Qualificações

• Minimum 8 years of relevant experience.
• Strong understanding of infrastructure operations.
• Experience with data visualization /workflow automation tools.

Responsabilidades

• Streamline operations across the 3 regions.
• Develop and maintain a governance framework.
• Improve customer experience through consistent service delivery.

Conhecimentos

Communication

Interpersonal Skills

Negotiation

Organizational Skills

Attention to Detail

Problem-Solving

Formação académica

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Ferramentas

Tableau

Alteryx

Qlik

MS Excel

Descrição da oferta de emprego

Job Description

We are seeking a Operations Governance VP to join our IP International Services team. As an Operations Governance VP you will play a pivotal role in shaping processes, standards and metrics on how IP International operates across multiple locations and functions, ensuring we are operating in a consistent way, effectively using the best of our resources and creating a governance model that allow IP International to maintain continuous improvement cycles and consequently improving our stability, resiliency, security and cost effectiveness.

Job Responsibilities

Streamline operations across the 3 region. Which includes: Gathering data and insights, documenting, analyzing current patterns and discrepancies and developing IP International Services Catalog, Roles & Responsibilities and Run-book on Operations Standard Procedures

Develop a maintain a governance framework to ensure we consistency across multiple locations and functions with the objective to:

• Improve organizational/team effectiveness by setting and constantly assessing Key Performance Indicator in partnership with Local and Regional Leads
• Map and address critical and chronic issues, prioritizing actions that will bring most value to the organization.
• Improve customer experience improving our speed to respond through consistent service delivery, SLA constant reviews and relationship with customers to get their feedback and also make them accountable to support the improvements agenda.
• Optimize workforce by leading adoption of: new processes in a standard way, best practices and innovation across locations.
• Maintain improvement cycles, by challenging the status-quo, identifying and suggesting improvements to the metrics landscape and partner with Location and Regional Leads to course correct

Required qualifications, capabilities and skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Knowledge of industry-wide technology trends, automation tools and best practice
• Minimum 8 years of relevant experience.
• Strong understanding of infrastructure operations
• Excellent communication, interpersonal, and negotiation skills, knowing how to challenge the status quo especially in large organization.
• Excellent organizational skills, attention to detail, and ability to articulate complex issues concisely.
• Experience with data visualization /workflow automation tools (e.g., Tableau, Alteryx, Qlik). Extract, clean, and process data to ensure it is accurate and usable for business analysis.

Preferred qualifications, capabilities and skills

• Knowledge of programming languages (e.g., Python) is a plus.
• Comprehensive vision with a detail-oriented approach identifying areas of improvement across operations and making actionable recommendations.
• Advanced skills in MS Excel, including pivot tables and financial formulas.
• Proficiency in data processing, logical reasoning and problem-solving skills.
• Excellent English written and verbal communication skills