Technician, I - Inspection - Obl

Olympus Australia and New Zealand; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Health and dental plan

Meal voucher

Mobility voucher

Total Pass

Job summary

Olympus Brazil in Sao Paulo is seeking a Complaint Handling Process Specialist to align global complaint management practices with local implementation, focusing on processes, systems, and master data for accurate handling across markets.

The role requires a technical engineering background, 2+ years in regulated manufacturing, and experience with quality systems, statistics, and Lean/Six Sigma. Strong cross-functional communication is essential for successful improvements and compliance.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• Minimum of 2 years’ manufacturing or regulated industry experience with quality systems.
• Six Sigma Green Belt and Lean certifications preferred.
• Experience with statistics, sampling, and quality trend analysis.
• Proven cross-functional collaboration and strong communication skills.

Responsibilities

• Lead or support global complaint handling processes and systems across Olympus globally.
• Drive continuous improvement and standardization of processes and governance.
• Report performance metrics to management and ensure timely action/escalation per risk trends.
• Collaborate with internal/external stakeholders to align with regulatory requirements.
• Maintain master data and system tools to support efficient complaint handling.

Job description

Working Location: Brazil, Sao Paolo

Workplace Flexibility: Onsite

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

Support the alignment of the global complaint handling process across Olympus globally with focus on the business process, system tools and master data that supports the efficient and accurate handling of product complaints in all markets. This position will directly lead and/or support continuous improvement and sustaining efforts for the global processes and systems to assure compliance, harmonization, and efficiency.

Job Duties

Provides executional and where appropriate, strategic guidance to elements for the global complaint handling processes and systems to establish and implement best practices in accordance with US and International requirements.

Identifies and drives continuous improvement activities within the global complaint handling processes and systems through partnership with key functional groups and driving accountability through execution.

Identifies areas of focus through data driven trending and brings solutions to management. This responsibility includes liaising with internal and external parties on matters relating to the organization’s complaint handling processes and systems and the continued development in accordance with changes in Regulatory Agency requirements and Business needs.

Report on the performance of the complaint handling processes and systems to Company management, as directed, for review and as a basis for improvement.

Ensures, through system, procedural and governance improvements that the complaint handling processes and systems are standardized throughout the business. Ensures that they are implemented consistently, correctly and measured through practical metrics.

Ensures timely action and or escalation into the quality management system in accordance to and commensurate with the risk of the trends identified.

All Other Essential Duties as directed.

Job Requirements

Bachelor's Degree in Engineering or another technical field desired.

Minimum of 2 years’ experience working in manufacturing, finished medical device or related regulated industry with manufacturing processes, operational excellence, quality systems, and continuous improvement activities required.

Six Sigma Green Belt and Lean certifications, Six Sigma Black Belt preferred.

Experienced with statistics, sampling strategies, quality systems trending, process capability, including statistical software tools.

Must be self-motivated with a strong sense of urgency to solve issues

Ability to consistently deliver on required activities and meet assigned deadlines.

Prior experience with active participation in cross-functional teams.

Excellent interpersonal, communication (written and oral), presentation and facilitation skills.

Proficient in PC based applications (Word, Excel, PowerPoint, Project, & Visio), including Agile PLM.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive PLR salaries and private pension plan

• Health and dental plan with full coverage valid from the date of admission

• 24/7 Meal voucher and food voucher

• Mobility Voucher (if applicable)

• Total Pass

Connected Culture you can embrace:

• Culture of work-life integration that supports an employee-centric mindset

• Offers in-person, hybrid and field work environments

• Dedicated training resources and Learning and Development Programs

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Brazil (BR) || São Paulo (BR-SP) || Sao Paulo || Manufacturing & Repair