Technical Writer

Varicent; Buenos Aires; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative firm is looking for a talented Technical Writer to join their Technical Communications team. In this role, you will support product documentation for the Incentives team, collaborating with various departments to produce high-quality documentation and UX copy. Your expertise will enhance the user experience, ensuring clarity and accessibility in complex concepts. This fully remote position offers a flexible work-life balance while being part of a diverse, global team. If you are passionate about creating impactful solutions and thrive in a collaborative environment, this opportunity is perfect for you.

Qualificações

• 3+ years of experience in technical writing for an international audience.
• Strong portfolio demonstrating technical writing skills.

Responsabilidades

• Participate in the documentation lifecycle for products and features.
• Translate complex concepts into clear, user-friendly content.

Conhecimentos

Technical Writing

Product Documentation

UX/Microcopy

Research Skills

Collaboration

Efficiency-Driven Mindset

Curiosity

Ferramentas

Authoring Tools

AI Writing/Proofreading Tools

Web Technologies

In-App Help Tools

Descrição da oferta de emprego

At Varicent, We’re Not Just Transforming The Sales Performance Management (SPM) Market—we’re Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of Innovation, Celebrated As a Market Leader In The 2025 Forrester Wave Report For SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, And G2. Our Solutions Are Trusted By a Diverse Range Of Global Industry Leaders Like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker And Hundreds More.

Here’s Why You’ll Thrive At Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

The Technical Communications team is hiring a Technical Writer to support product documentation for the Incentives team. This role involves working closely with support, engineering, QA, and design teams to produce product documentation and UX copy for medium-sized product features. The Technical Writer must meet engineering and release deadlines and provide release notes for assigned squads.

This position will help maintain content commitments while also assisting the Support team with knowledge base articles. The goal is to enhance the Zendesk AI bot experience through a robust documentation set. The role also includes reviewing and improving current documentation and knowledge infrastructure to enhance content delivery to end users.

Key Responsibilities

• Participate in the documentation lifecycle for products and features.
• Contribute to the UX design process by producing microcopy.
• Adhere to style guide standards for all Varicent products.
• Improve existing documentation and knowledge base content.
• Translate complex concepts into clear, user-friendly content.
• Collaborate with support analysts to create and update knowledge base articles.
• Assist in evaluating and implementing content delivery technologies.
• Manage time effectively across multiple product teams with varying deadlines.

Knowledge, Skills & Experience

• 3+ years of experience in technical writing, product documentation, or UX/microcopy in English for an international audience.
• Strong portfolio demonstrating technical writing skills.
• Ability to conduct research and interview subject matter experts.
• Experience with authoring tools, AI writing/proofreading tools, web technologies, or in-app help tools is a plus.
• Strong collaboration and efficiency-driven mindset.
• Curiosity and eagerness to learn new concepts.

Performance-Based Success Criteria

1-3 Months

• Learn internal processes within the engineering department.
• Familiarize with authoring, design, and website tools.
• Begin ramping up on at least one project area within the Incentives product.

4-6 Months

• Contribute to improving style guides and documentation.
• Take ownership of at least two project areas within the Incentives product.

7+ Months

• Work independently on assigned projects with minimal supervision.
• Fully integrate into cross-departmental engineering processes.
• Master authoring tools and complete relevant career development coursework.

Note

• Candidates selected for this position will be hired by Varicent’s designated professional employer organization. Your employment may be transferred to a local Varicent entity in the future. In such event, Varicent may recognize your seniority and provide you with comparable role, responsibilities and benefits. We are excited to welcome you and support you throughout this journey!
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home or a co-working space we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment.

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Software Development