Technical Support Specialist

Renishaw; São Paulo; Híbrido; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

LexisNexis Risk Solutions is seeking a Support Engineer to work hands‑on with enterprise systems across cloud, on‑prem, and hybrid environments. You will investigate production issues for tier‑1 financial institutions, reproduce issues in controlled environments, and collaborate with Experts and Product teams.

This role suits technically curious engineers who enjoy solving hard problems, understanding systems end‑to‑end, and expanding their skillsets, with a hybrid São Paulo work arrangement.

Qualificações

• Experience deploying and troubleshooting apps in Linux, Windows and cloud environments.
• Knowledge of cloud-native architectures and production troubleshooting.
• Experience with Java-based web apps, HTTP/HTTPS, sessions, SSL/TLS, SSO (SAML, OAuth), REST APIs.
• Ability to debug SQL queries and work with JSON/XML data formats.
• Proficiency with Unix/Linux shell, PowerShell or Bash.
• Strong understanding of relational databases (Oracle, SQL Server) and performance considerations.
• Proven ability to debug complex issues by correlating logs, data flows and system behavior.

Responsabilidades

• Perform technical investigations into complex, real‑world issues affecting production systems.
• Analyze application logs, configuration files, data feeds and database records to identify root causes.
• Reproduce issues by building and configuring realistic test environments.
• Debug behavior across distributed systems, APIs, messaging middleware and databases.
• Work with Product teams to file high‑quality defect reports and influence product improvements.
• Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams.
• Continuously build expertise as new features and architectures are released.

Conhecimentos

Linux

Cloud environments

Java web apps

REST APIs

SQL queries

Unix shell

Databases

Troubleshooting

Ferramentas

SQL Server

Oracle

Descrição da oferta de emprego

About LexisNexis Risk Solutions

LexisNexis Risk Solutions, through its Firco Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime.

Our platforms process mission‑critical, high‑volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large‑scale systems, on-prem/cloud-native architecture and real‑time transaction processing—where reliability, precision, and deep technical expertise truly matter.

About the Job

As a Support Engineer, you will work hands‑on with complex enterprise systems deployed across cloud, on‑prem and hybrid environments. You will investigate real production issues experienced by tier‑1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.

This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end‑to‑end and continuously expanding their technical skillset.

Responsibilities

• Perform technical investigations into complex, real‑world issues affecting production systems

• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes

• Reproduce issues by building and configuring realistic test environments

• Debug behavior across distributed systems, APIs, messaging middleware and databases

• Work directly with Product teams to file high‑quality defect reports and influence product improvements

• Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams

• Continuously build expertise as new features, architectures and technologies are released
  

Requirements

• Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments

• Solid understanding of cloud‑native architectures and production troubleshooting

• Strong knowledge of Java‑based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLSSSO (SAML, OAuth), authentication flows REST APIs, request/response lifecycles.

• Proficiency in at least one programming or scripting language and ability to:

• Debug SQL queries

• Work with JSON, XML and proprietary data formats and data mappers

• Use UNIX/Linux shell, PowerShell or Bash
  

• Strong understanding of relational databases (Oracle, SQL Server): Schema design, constraints, indexing, performance considerations.
  

• Proven ability to debug complex issues by correlating logs, data flows and system behavior

Idioms
English Advanced to Fluent
Spanish **Advanced to Fluent

*This is a hybrid position in São Paulo - Brasil**

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