Technical Support Specialist

Talent Octopusventures; São Paulo; Híbrido; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Country-specific benefits

Hybrid work in São Paulo

Resumo da oferta

LexisNexis Risk Solutions in São Paulo is seeking a hands-on Support Engineer to troubleshoot complex enterprise systems deployed across cloud, on‑prem and hybrid environments. You will investigate production issues for tier‑1 financial institutions, reproduce issues in controlled environments, and collaborate with Experts and Product teams.

This role suits technically curious engineers who enjoy end‑to-end system understanding and continuous skill growth.

Qualificações

• Experience deploying and troubleshooting in Linux/Windows and cloud environments.
• Strong knowledge of Java-based web applications and REST APIs.
• Proficiency in SQL queries and data formats (JSON/XML).
• Experience debugging distributed systems and incident response.
• Fluency in English; Spanish language is a plus.

Responsabilidades

• Perform technical investigations into production issues.
• Analyze logs, configuration files, data feeds, and database records to identify root causes.
• Reproduce issues by building and configuring realistic test environments.
• Debug behavior across distributed systems, APIs, messaging middleware and databases.
• Work with Product teams to file high-quality defect reports and influence product improvements.
• Participate in Severity-1 incident troubleshooting with customers and internal teams.
• Continuously build expertise as new features and architectures are released.

Conhecimentos

Linux

Windows

Cloud

Java

REST APIs

SQL

Scripting

Shell

PowerShell

Bash

Ferramentas

Oracle

SQL Server

JSON

XML

Descrição da oferta de emprego

About LexisNexis Risk Solutions

LexisNexis Risk Solutions, through its Firco Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime.

Our platforms process mission‑critical, high‑volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large‑scale systems, on‑prem/cloud-native architecture and real‑time transaction processing—where reliability, precision, and deep technical expertise truly matter.

About the Job

As a Support Engineer, you will work hands‑on with complex enterprise systems deployed across cloud, on‑prem and hybrid environments. You will investigate real production issues experienced by tier‑1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.

This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end‑to‑end and continuously expanding their technical skillset.

Responsibilities

• Perform technical investigations into complex, real‑world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high‑quality defect reports and influence product improvements
• Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released

Requirements

• Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments
• Solid understanding of cloud‑native architectures and production troubleshooting
• Strong knowledge of Java‑based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLSSSO (SAML, OAuth), authentication flows REST APIs, request/response lifecycles.
• Proficiency in at least one programming or scripting language and ability to:
  • Debug SQL queries
  • Work with JSON, XML and proprietary data formats and data mappers
  • Use UNIX/Linux shell, PowerShell or Bash
• Strong understanding of relational databases (Oracle, SQL Server): Schema design, constraints, indexing, performance considerations.
• Proven ability to debug complex issues by correlating logs, data flows and system behavior

Idioms

• English Advanced to Fluent
• Spanish Advanced to Fluent

*This is a hybrid position in São Paulo - Brasil

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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