Technical Support Specialist

LexisNexis Risk Solutions; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

LexisNexis Risk Solutions in São Paulo, Brazil is seeking a skilled Support Engineer to investigate production issues across cloud, on‑prem, and hybrid environments. You will analyze logs, configurations, data feeds, and databases to identify root causes and reproduce issues in realistic test environments.

You will collaborate with Product teams to file high-quality defect reports and assist during Severity‑1 incidents.

Qualificações

• Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments.
• Solid understanding of cloud-native architectures and production troubleshooting.
• Strong knowledge of Java-based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLS, SSO (SAML, OAuth), authentication flows, REST APIs, request/response lifecycles.
• Proficiency in at least one programming or scripting language and ability to: Debug SQL queries, Work with JSON, XML and proprietary data formats and data mappers, Use UNIX/Linux shell, PowerShell or Bash.
• Strong understanding of relational databases (Oracle, SQL Server): Schema design, constraints, indexing, performance considerations.
• Proven ability to debug complex issues by correlating logs, data flows and system behavior.
• Idioms English Advanced to Fluent, Spanish Advanced to Fluent.
• This is a hybrid position in São Paulo - Brasil

Responsabilidades

• Perform technical investigations into complex, real‑world issues affecting production systems.
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes.
• Reproduce issues by building and configuring realistic test environments.
• Debug behavior across distributed systems, APIs, messaging middleware and databases.
• Work directly with Product teams to file high‑quality defect reports and influence product improvements.
• Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams.
• Continuously build expertise as new features, architectures and technologies are released.

Conhecimentos

Linux

Windows

Cloud environments

Cloud-native architecture

Java web apps

REST APIs

Authentication flows

SQL queries

JSON/XML

Unix/Linux shell

Relational databases

Log debugging

English fluency

Spanish fluency

Descrição da oferta de emprego

About LexisNexis Risk Solutions

LexisNexis Risk Solutions, through its Firco Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime. Our platforms process mission‑critical, high‑volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large‑scale systems, on‑prem/cloud-native architecture and real‑time transaction processing—where reliability, precision, and deep technical expertise truly matter.

About the Job

As a Support Engineer, you will work hands‑on with complex enterprise systems deployed across cloud, on‑prem and hybrid environments. You will investigate real production issues experienced by tier‑1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams. This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end‑to‑end and continuously expanding their technical skillset.

Responsibilities

• Perform technical investigations into complex, real‑world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high‑quality defect reports and influence product improvements
• Participate in critical incident (Severity‑1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released

Requirements

• Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments
• Solid understanding of cloud‑native architectures and production troubleshooting
• Strong knowledge of Java‑based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLSSSO (SAML, OAuth), authentication flows, REST APIs, request/response lifecycles
• Proficiency in at least one programming or scripting language and ability to:
• Debug SQL queries
• Work with JSON, XML and proprietary data formats and data mappers
• Use UNIX/Linux shell, PowerShell or Bash
• Strong understanding of relational databases (Oracle, SQL Server): Schema design, constraints, indexing, performance considerations
• Proven ability to debug complex issues by correlating logs, data flows and system behavior
• Idioms English Advanced to Fluent Spanish Advanced to Fluent
• This is a hybrid position in São Paulo - Brasil

We are delighted to offer country specific benefits.

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At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.

LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.