Technical Support Professional - Storage Protect Family

IBM Computing; São Paulo; Teletrabalho; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

IBM Storage is looking for a Technical Support Engineer to join the Storage Protect team. This role involves remote interaction with clients, troubleshooting, and working closely with the development team to enhance product quality. Strong problem-solving skills and fluency in English are essential. Experience with Storage Protect and server products is preferred.

Qualificações

• Solid experience in customer support.
• Basic knowledge of Storage, OS, Server products, and Networking.
• Fluency in English required.

Responsabilidades

• Interact remotely with clients to handle support cases.
• Perform complex analysis and debugging.
• Collaborate to improve product quality and functionality.

Conhecimentos

Problem Solving

Attention to Detail

Communication

Customer Support

Fluency in English

Ferramentas

Storage Protect

AIX

Linux

Windows

Cloud

Descrição da oferta de emprego

Introduction

IBM Storage is seeking a new team member to join our worldwide Storage Protect team, primarily supporting customers in North America.

Your role and responsibilities

As a Technical Support Engineer Professional, you will interact remotely with clients, handling their cases efficiently and accurately. You will utilize our knowledge database, techniques, and procedures, documenting case details and action plans for deploying workarounds or fixes. Key skills include troubleshooting, analysis, root cause determination, resolution, and effective communication in English, both written and verbal.

You will collaborate closely with the development team to perform complex analysis and debugging, contributing to the improvement of the Storage Protect product's quality, functionality, and usability.

Required technical and professional expertise

• Solid experience in customer support.
• Basic knowledge of Storage, OS, Server products, and Networking.
• Exceptional problem-solving skills with attention to detail.
• Ability to remain calm under pressure.
• Strong rapport-building skills with customers.
• Fluency in English, both verbal and written.

Preferred technical and professional experience

• Prior experience as a technical support engineer.
• Advanced knowledge or certification with Storage Protect family, Servers such as AIX, Linux, Windows, and Cloud.
• Fluency in Spanish.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM also complies with all fair employment practices regarding citizenship and immigration status.