Infrastructure & Technology Technical Support Professional - Storage Protect Family SÃO PAULO, BR

Avature; São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Technical Support Engineer Professional, where you'll play a vital role in ensuring customer satisfaction through effective troubleshooting and support. This entry-level position offers the opportunity to work closely with clients and the development team, enhancing the quality and usability of innovative storage solutions. You'll be part of a culture that values client success, continuous learning, and collaboration, making a significant impact in the tech industry. If you're passionate about technology and customer service, this role is perfect for you.

Qualificações

• Solid experience in customer support and technical troubleshooting.
• Fluency in English is essential; Spanish is a plus.

Responsabilidades

• Interact remotely with clients and handle their cases effectively.
• Collaborate with the development team for complex analysis and debugging.

Conhecimentos

Customer Support Experience

Problem-Solving Skills

Attention to Detail

Fluency in English

Networking Knowledge

Formação académica

Bachelor's Degree

Ferramentas

Storage Products Knowledge

Operating Systems Knowledge (AIX/Linux/Windows)

Descrição da oferta de emprego

IBM Storage is seeking a new team member interested in being part of our worldwide Storage Protect team committed to supporting worldwide customers mainly in North America.

Your role and responsibilities

As a Technical Support Engineer Professional, you will interact remotely with clients and will be responsible for handling their cases effectively and accurately, utilizing our knowledge database, techniques, and procedures. You will document case details and action plans, deploy workarounds or fixes, and perform troubleshooting, analysis, root cause determination, and resolution. Strong communication skills in English, both written and verbal, are essential.

You will also collaborate closely with the development team to perform complex analysis and debugging, aiming to improve the quality, functionality, and usability of the Storage Protect product.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Solid experience in customer support.
• Basic knowledge of Storage, OS, Server products, and Networking.
• Exceptional problem-solving skills and attention to detail.
• Ability to remain calm under pressure.
• Strong rapport-building skills with customers.
• Fluency in English (verbal and written).

Preferred technical and professional experience

• Prior experience as a technical support engineer.
• Advanced knowledge or certification in Storage Protect family, Servers such as AIX / Linux / Windows, and Cloud.
• Fluency in Spanish.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders rethink their infrastructure. Our servers and storage are intelligent, capable of understanding, reasoning, and learning, enabling innovation and avoiding IT issues. Our systems support vital industries and help clients build a future-oriented, cloud-optimized technology portfolio.

YOUR LIFE @ IBM

At IBM, we value dedication to client success, innovation, trust, and personal responsibility. We support continuous learning and development, encouraging courage and experimentation. Our culture fosters curiosity, feedback, collaboration, and decisive action, aiming to make the world work better.

ABOUT IBM

IBM’s greatest invention is the IBMer. We leverage intelligence, reason, and science to improve business and society, using hybrid cloud and AI strategies. Since 1911, IBM has been a pioneer in technology and consulting, committed to responsible innovation and global impact.

OTHER RELEVANT JOB DETAILS

All positions are open to applicants with disabilities or who are rehabilitated.

Job Title: Technical Support Professional

Job ID: 32390

Work arrangement: Onsite

Area of work: Infrastructure & Technology

Employment type: Regular

Contract type: Regular

Position type: Entry Level

No Travel

Shift: General (daytime)