Technical Support Engineer II - Microsoft

Docusign Partners; Brasil; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join Docusign Partners as a Technical Support Engineer II specializing in Microsoft services. In this role, you will provide advanced technical support for Microsoft integrations, ensuring customer satisfaction and operational efficiency. Ideal candidates will have a strong technical background and excellent communication skills.

Qualificações

• 2+ years of experience in SaaS technical support or NOC roles.
• Experience troubleshooting in web environments (HTTP, JSON, HTML, CSS, IIS).
• Hands-on experience with Microsoft SharePoint, Power Automate, Dynamics, and Logic Apps.

Responsabilidades

• Provide advanced technical support for Docusign’s Microsoft integrations.
• Manage and resolve escalated support cases related to API usage and network issues.
• Analyze product logs and network traces using tools.

Conhecimentos

Troubleshooting

Technical Support

Communication

Log Analysis

Formação académica

Bachelor’s degree in Computer Science, Engineering, or related technical field

Ferramentas

Wireshark

Fiddler

Salesforce

Jira

Descrição da oferta de emprego

Technical Support Engineer II - Microsoft

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives. Our platform enables intelligent agreement management, unlocking critical data trapped in documents and integrating seamlessly with business systems of record, saving time and resources. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign empowers organizations to create, commit, and manage agreements efficiently.

What you'll do

As a Technical Support Engineer specializing in Microsoft services, you will serve as a trusted advisor to customers and act as a technical escalation point for complex issues related to Docusign’s Microsoft integrations. Your role involves providing exceptional support across APIs, network environments, and web-based workflows, helping customers maximize adoption and performance. You will collaborate with Engineering, Product, and Support teams to resolve problems and advocate for product improvements that enhance customer experience. This role is part of our global Customer Success team, ensuring service excellence and operational efficiency.

Responsibilities

• Provide advanced technical support for Docusign’s Microsoft integrations, including SharePoint, Power Automate, Dynamics, and Logic Apps.
• Manage and resolve escalated support cases related to API usage, embedded workflows, network issues, authentication, and system integrations.
• Use technical expertise to increase customer adoption and troubleshoot complex scenarios.
• Analyze product logs and network traces using tools such as Wireshark, Fiddler, and browser developer tools.
• Utilize tools like Salesforce, Jira, internal admin consoles, and logging systems to track and resolve support issues.
• Identify product defects and suggest improvements to enhance Microsoft-related customer workflows.
• Promote Docusign solutions through consultative dialogue and understanding of support needs.
• Meet or exceed service level goals specific to Microsoft integration support.

Job Designation

Remote: Employees work from a designated remote location for most of their time. Job designations (In Office, Hybrid, Remote) are role-specific and subject to change based on business needs and local laws.

What you bring

Basic

• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• 2+ years of experience in SaaS technical support or NOC roles.
• Experience troubleshooting in web environments (HTTP, JSON, HTML, CSS, IIS).
• Hands-on experience with Microsoft SharePoint (on-prem and SaaS), Power Automate, Dynamics, and Logic Apps.
• Experience with Windows PowerShell scripting.
• Experience in Microsoft system administration.
• Log analysis skills using tools like Wireshark, Fiddler, or Charles Proxy.

Preferred

• 1–2+ years supporting Docusign or similar technologies.
• Strong communication skills for technical and non-technical audiences.
• Experience supporting embedded signing, On-Demand Signature Service, or Docusign Central.
• Familiarity with Docusign CLM workflows and architecture.
• Proficiency with regular expressions, debugging, and data validation.
• Knowledge of REST and SOAP APIs, SDKs, and authentication protocols (SAML, OAuth).
• Experience with monitoring tools like Dynatrace.
• Use of internal logging tools and backend troubleshooting.
• Microsoft certifications or equivalent credentials.
• Relevant industry experience.
• Self-motivated with excellent organizational and time management skills.

Life at Docusign

We are committed to building trust and creating an inclusive environment where everyone can succeed. Our culture promotes open dialogue, lasting relationships, and pride in meaningful work that makes a difference.

Accommodation

Docusign provides reasonable accommodations for individuals with disabilities or religious needs. Contact us at [e-mail] for support. For technical or application issues, reach out to [e-mail].

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development