Technical Solutions Consultant, gTech Ads

Google Inc.; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Technical Solutions Consultant to join their dynamic gTech Ads team. This role focuses on providing exceptional customer support for complex advertising product issues, engaging with cross-functional teams to enhance serviceability, and developing innovative tools for troubleshooting. The ideal candidate will possess strong technical troubleshooting skills, experience with programming, and a passion for delivering outstanding customer experiences. Join a company committed to diversity and inclusion, where your contributions will directly impact the success of strategic advertisers and internal teams.

Qualificações

• 1 year of experience in technical troubleshooting and coding.
• Experience with Data/SQL and web technologies.

Responsabilidades

• Deliver outstanding customer service through advanced troubleshooting.
• Engage with cross-functional partners to identify pain points.
• Prototype and develop internal tools for effective troubleshooting.

Conhecimentos

Technical Troubleshooting

Programming Languages

Stakeholder Management

Solution Engineering

Technical Consulting

Data Interpretation

Debugging

Formação académica

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Ferramentas

Google Ads Network

Chrome Devtool

Monitoring Tools

Descrição da oferta de emprego

Technical Solutions Consultant, gTech Ads

Please submit your resume in English - we can only consider applications submitted in this language.

Minimum Qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
• Experience with Data/SQL and web technologies.

Preferred Qualifications:

• Experience working with Google Ads Network and e-commerce products.
• Understanding of System Design/API.
• Understanding of back-end Infrastructure, mobile app operating system, mobile app data analytics product, with the ability to debug issues using debug log.
• Ability to troubleshoot and debug tagging issues on websites using Developer tools (e.g., Chrome Devtool).
• Ability to interpret data to help influence across cross-functional stakeholders in product and engineering organizations as well as to communicate technical problems to both technical and non-technical audiences.
• Ability to develop tools to enable/improve troubleshooting of technical issues (e.g. Monitoring/Diagnostic).

About the Job

gTech Ads Customer Support team provides high quality customer care to strategic advertisers and internal business teams, managing challenges for Google’s advertiser base on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to deliver optimal customer experience.

Responsibilities

• Deliver outstanding customer service, through advanced troubleshooting of complex technical advertising product issues surfaced by strategic advertising customers and internal Google Sales teams.
• Engage with cross-functional partners, including Sales, Engineering and Product teams, to identify recurring advertiser pain points and product serviceability gaps, and build automation frameworks to detect and prevent product bugs/issues in the long-term.
• Prototype and develop the internal tools ecosystem to enable faster and more effective troubleshooting of customer issues and assist with the development of bespoke customer solutions.
• Collaborate with Engineering in resolving complex technical issues and bugs.
• Collaborate with Engineering teams on new product and infrastructure launches.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.