Technical Solutions Consultant, gTech Ads

Google; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Technical Solutions Consultant to join their gTech Ads team. In this role, you will provide exceptional customer support by troubleshooting complex technical issues related to advertising products. Your expertise will help identify patterns and work closely with engineering and product teams to enhance the overall customer experience. This position offers an exciting opportunity to work with cutting-edge technology and collaborate with diverse teams to develop innovative solutions. If you are passionate about technology and customer service, this role is perfect for you!

Qualificações

• 1+ year of experience in technical troubleshooting and coding.
• Bachelor’s degree in Engineering or Computer Science required.

Responsabilidades

• Deliver outstanding customer service through advanced troubleshooting.
• Engage with cross-functional partners to identify and resolve issues.
• Prototype and develop internal tools for effective troubleshooting.

Conhecimentos

Technical Troubleshooting

Programming Languages

Technical Project Management

Stakeholder Management

Data/SQL

Web Technologies

Communication Skills

Debugging

Formação académica

Bachelor’s Degree in Engineering

Bachelor’s Degree in Computer Science

Ferramentas

Google Ads Network

Google Analytics

Developer Tools (e.g., Chrome Devtool)

Descrição da oferta de emprego

Technical Solutions Consultant, gTech Ads

Please submit your resume in English - we can only consider applications submitted in this language.

Minimum Qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
• Experience with Data/SQL and web technologies.

Preferred Qualifications:

• Experience working with Google Ads Network and e-commerce products.
• Understanding of System Design/API.
• Understanding of back-end Infrastructure, mobile app operating system, mobile app data analytics product, with the ability to debug issues using debug log.
• Ability to troubleshoot and debug tagging issues on websites using Developer tools (e.g., Chrome Devtool).
• Ability to interpret data to help influence across cross-functional stakeholders in product and engineering organizations as well as to communicate technical problems to both technical and non-technical audiences.
• Ability to develop tools to enable/improve troubleshooting of technical issues (e.g. Monitoring/Diagnostic).

About the Job:

gTech Ads Customer Support team provides high quality customer care to strategic advertisers and internal business teams, managing challenges for Google’s advertiser base on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to deliver optimal customer experience.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities:

• Deliver outstanding customer service, through advanced troubleshooting of complex technical advertising product issues surfaced by strategic advertising customers and internal Google Sales teams.
• Engage with cross-functional partners, including Sales, Engineering and Product teams, to identify recurring advertiser pain points and product serviceability gaps, and build automation frameworks to detect and prevent product bugs/issues in the long-term.
• Prototype and develop the internal tools ecosystem to enable faster and more effective troubleshooting of customer issues and assist with the development of bespoke customer solutions.
• Collaborate with Engineering in resolving complex technical issues and bugs.
• Collaborate with Engineering teams on new product and infrastructure launches.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.