Technical Implementation Specialist

Talent Octopusventures; São Paulo; Híbrido; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Country-specific benefits

Accommodation support

Resumo da oferta

LexisNexis Risk Solutions is seeking a Technical Implementation Specialist to join our Professional Services team in São Paulo. You will lead technical deployments of FCC products, translate business and compliance requirements into platform configurations, and guide customers through the implementation lifecycle.

You will collaborate with Product, Engineering, Sales, Customer Success, and Support, conduct workshops and trainings, manage multiple projects, and deliver high-value outcomes while

Qualificações

• Experience in a customer-facing role such as Professional Services or Technical Support.
• Experience implementing or supporting enterprise SaaS solutions.
• Ability to translate business requirements into technical designs and configurations.

Responsabilidades

• Deliver implementation projects across FCC product portfolio with timely, high-quality execution.
• Gather, analyze and document customer business, compliance, and technical requirements.
• Configure platform solutions to align with customer processes and risk policies.
• Support technical integrations with REST APIs and related technologies.
• Act as trusted advisor, providing product expertise and best practices throughout the project lifecycle.
• Lead workshops, trainings, and product demonstrations for customers.
• Collaborate with Product, Engineering, Sales, Customer Success and Support teams.
• Manage relationships with customer stakeholders from users to executives.
• Identify risks and help mitigate them during project delivery.
• Ensure smooth handover to Customer Success after project completion.
• Contribute to process improvements and best practices within Professional Services.

Conhecimentos

Customer-facing

Enterprise SaaS

REST APIs

Requirements gathering

Analytical skills

Stakeholder communication

Project management

Multitasking

Ferramentas

REST APIs

JSON/XML

Webhooks

Descrição da oferta de emprego

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About the Role

As a Technical Implementation Specialist, you will be part of our Professional Services team, responsible for delivering successful implementation projects for new and existing customers across our Financial Crime and Compliance (FCC) product portfolio. Leveraging your technical expertise, product knowledge, and customer-focused approach, you will guide clients through the implementation lifecycle, helping them translate business and compliance requirements into effective platform configurations and integrations. In this highly collaborative and customer-facing role, you will work directly with compliance, operations, and technology stakeholders to ensure successful deployments, adoption, and long-term customer satisfaction. You will serve as a trusted advisor, providing best practice recommendations and helping customers maximize the value of LexisNexis Risk Solutions products.

Responsibilities

• Deliver implementation projects for customers across the Financial Crime and Compliance product portfolio, ensuring timely and high-quality project execution.
• Gather, analyze, and document customer business, compliance, and technical requirements.
• Configure and customize platform solutions to align with customer processes, risk policies, and operational needs.
• Support technical integrations with third-party systems using REST APIs, web services, webhooks, and related technologies.
• Act as a trusted advisor by providing product expertise and industry best practices throughout the project lifecycle.
• Facilitate workshops, training sessions, product demonstrations, and knowledge transfer activities with customers.
• Collaborate closely with internal teams including Product, Engineering, Sales, Customer Success, and Support to ensure successful customer outcomes.
• Build and maintain strong relationships with customer stakeholders, from operational users to executive sponsors.
• Identify implementation risks, proactively communicate challenges, and contribute to mitigation plans.
• Ensure successful project handover and transition to Customer Success and Support teams following project completion.
• Contribute to internal process improvements, documentation, and best practice development within the Professional Services organization.

Requirements

• Experience in a customer-facing role such as Professional Services, Implementation Consulting, Technical Account Management, Solution Engineering, or Technical Support.
• Experience implementing, configuring, or supporting enterprise SaaS solutions.
• Knowledge of REST APIs, JSON, XML, webhooks, and integration concepts.
• Ability to gather and translate business requirements into technical solution designs and system configurations.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve customer challenges.
• Excellent verbal and written communication skills, with experience interacting with stakeholders at multiple organizational levels, from analysts and investigators to C-level executives.
• Ability to manage multiple customer projects and priorities simultaneously.
• Experience working within project timelines, service commitments, and customer success objectives.

Nice to have

• Experience in Financial Crime Compliance, including one or more of the following areas:
• KYC (Know Your Customer)
• AML (Anti-Money Laundering)
• Transaction Monitoring
• Screening
• Fraud Detection and Prevention
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD)
• Risk Scoring and Risk Assessment
• Experience working with financial institutions, fintechs, payment providers, or regulated industries.
• Understanding of cloud-based SaaS architectures and integration patterns.

Idioms

Native or fluent Portuguese with professional proficiency in Spanish and English.

Work Location

This is a Hybrid position in São Paulo - Brasil

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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