Technical Customer Support

Fluke Corporation; Região Geográfica Intermediária de São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Fluke Corporation está buscando um Customer Support Specialist (Tier 1) para se juntar à equipe em São Paulo. O candidato aprenderá sobre produtos de software da Fluke e fornecerá suporte a clientes e parceiros. Esta é uma ótima oportunidade para crescimento interno, realizando suporte técnico e garantindo satisfação ao usuário.

Qualificações

• A fluência em inglês é essencial para interações com clientes.
• Experiência em suporte a plataformas de software (SaaS) é necessária.
• Experiência em atendimento ao cliente é uma vantagem.

Responsabilidades

• Fornecer suporte para aplicativos de software Fluke Reliability.
• Responder a consultas de suporte ao cliente por chamadas e e-mails.
• Colaborar em equipe para garantir uma experiência de suporte excepcional.

Conhecimentos

Fluência em inglês

Resolução de problemas

Aptidão mecânica

Comunicação

Organização

Atendimento ao cliente

Formação académica

B.A. ou B.S. preferencial

Ferramentas

Salesforce

Descrição da oferta de emprego

Join to apply for the Technical Customer Support role at Fluke Corporation

Join to apply for the Technical Customer Support role at Fluke Corporation

Customer Support Specialist (Tier 1)

The Customer Support Specialist (Tier 1) will learn the intricacies of Fluke Reliability software products and provide support to customers, partners, and internal team members via telephone, email, web meetings, and chat technologies. This is a ground-floor opportunity to join a growing team that encourages internal career growth into other departments, including Account Management, Professional Services, Sales, or Support.

Customer Support Specialist (Tier 1)

The Customer Support Specialist (Tier 1) will learn the intricacies of Fluke Reliability software products and provide support to customers, partners, and internal team members via telephone, email, web meetings, and chat technologies. This is a ground-floor opportunity to join a growing team that encourages internal career growth into other departments, including Account Management, Professional Services, Sales, or Support.

Job Responsibilities

• Provide support for Fluke Reliability software applications to end users in a Microsoft and web-based environment.
• Answer incoming customer support inquiries via phone calls, email, and chat communications.
• Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products, leveraging analytical skills and strong troubleshooting abilities.
• Work collaboratively in a strong team environment to deliver exceptional support to customers across various industries.
• Multi-task during calls to research technical issues while effectively communicating with customers and clearly documenting the problem.
• Demonstrate a customer-centric approach, ensuring a seamless support experience from the end user's perspective.
  
  

Required Skills & Experience

• Fluent English proficiency (spoken and written) to assist customers via chat, calls, and emails.
• Experience in supporting software platforms (SaaS) is essential.
• Proficiency with Salesforce for managing customer interactions and support cases.
• B.A. or B.S. degree preferred.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
• Strong work ethic and ability to function efficiently and effectively with minimal supervision.
• Ability to work in a fast-paced environment with outstanding organizational skills.
• Customer service experience is a plus.
• Database knowledge is a plus.
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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