Technical Customer Service Associate - Brazil - Trilingual (English, Portuguese and Spanish)

Veeva Systems, Inc.; São Paulo; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the life sciences industry is looking for a dedicated individual to join their customer service team. The role involves advising users, resolving issues with their applications, and maintaining high standards of professionalism. The ideal candidate will possess strong communication skills in Portuguese, Spanish, and English, and have relevant customer service experience. The company provides excellent perks, including ongoing learning opportunities and private health insurance.

Serviços

Allocations for continuous learning & development

Private Health Insurance

Qualificações

• 1+ year relevant experience in customer service.
• Demonstrated competence in standard computer packages.
• Excellent verbal and written communication skills.

Responsabilidades

• Advise end-users on best practices when using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Maintain accurate records of all email/telephone/chat correspondence.

Conhecimentos

Effective communication

Organizational skills

Time management

Fluency in Portuguese

Fluency in Spanish

Fluency in English

Ferramentas

Word

Excel

PowerPoint

Descrição da oferta de emprego

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

• Advise end-users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills (Portuguese, Spanish, & English)
• Ability to quickly understand client requirements and needs and articulate potential solutions

Nice to Have

• Fluency in Spanish

Perks & Benefits

• Allocations for continuous learning & development
• Private Health Insurance

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.