Technical Consultant (f/m/d)

myGwork - LGBTQ+ Business Community; São Paulo; Híbrido; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a progressive company that values diversity and inclusion as a Support Analyst. In this hands-on role, you will work collaboratively to assist publishers and advertisers with high-quality technical support and customer service. Enjoy a flexible four-day workweek, health and dental insurance, and extensive training opportunities to foster both personal and professional growth. This innovative firm prioritizes mental health and well-being, offering hybrid work options and a vibrant culture that connects colleagues globally. Advance your career in a supportive and dynamic environment!

Serviços

Flexible four-day workweek

Hybrid/remote work options

Health & dental insurance

Transportation and food vouchers

Remote working allowance

Extensive training via Awin Academy

Peer-to-peer voucher program

Qualificações

• Hands-on experience in a customer service role with technical support.
• Ability to understand and troubleshoot web languages.

Responsabilidades

• Handle tickets and provide technical support to clients and colleagues.
• Identify and escalate technical issues while administering knowledge bases.

Conhecimentos

Customer service experience

Problem-solving skills

Understanding of HTML

Understanding of ActionScript

Understanding of JavaScript

Knowledge of MySQL queries

Descrição da oferta de emprego

Purpose of Position

The Support Analyst role is hands-on and involves working collaboratively to assist our publishers and advertisers with our bespoke interface and related systems, ensuring high-quality customer service. This position provides high-level technical support, testing, and administration to maintain client accounts smoothly. The ideal candidate will have an interest in digital marketing and strong communication and customer service skills.

Key Tasks

1. Handle tickets raised via our internal ticketing system.
2. Provide high-level technical application support to internal colleagues, publishers, and advertisers via email, phone, and the ticketing system.
3. Identify technical issues/bugs and escalate as appropriate.
4. Administer the internal and external knowledge base.
5. Test new developments and features.
6. Act as an intermediary between Account Managers and Developers.
7. Provide high-level training to internal colleagues.

Skills & Expertise

• Experience in a customer service role.
• Problem-solving skills.
• Ability to understand web languages such as HTML, ActionScript, and JavaScript.
• Understanding of processes and procedures and their application.
• Ability to meet attendance standards and establish effective working relationships with managers, employees, and external suppliers.
• Knowledge of writing MySQL queries is highly desirable.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritize mental health and well-being by offering a flexible four-day workweek at full pay, with no reduction in annual leave, along with various paid special leaves.
• Flexi-Office: We promote an international culture and flexibility through our Flexi-Office and hybrid/remote work options across Awin regions.
• Health & Well-Being: Access to initiatives and sports offers to support mental and physical health.
• Welfare: Health & dental insurance through Bradesco TNQQ for employees, partners, and children at no salary deduction, plus transportation and food vouchers.
• Development: Extensive training via Awin Academy, including English language course subsidies, to support professional and personal growth.
• Remote Working Allowance: Monthly allowance to offset remote work costs and support in setting up an effective workspace.
• Appreciation: Peer-to-peer voucher program to recognize colleagues.

Founded in 2000, Awin fosters a dynamic, social, and inclusive culture. Our virtual ‘Life @ Awin’ hub connects colleagues globally through social activities. We value diversity and inclusion, welcoming team members from all backgrounds and identities. We are committed to supporting applicants throughout the process.

Apply now to advance your career with a progressive company supporting your growth both professionally and personally.