Technical Consultant (f/m/d)

Awin Global; São Paulo; Híbrido; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Support Analyst, where you'll play a crucial role in assisting publishers and advertisers with a bespoke interface. This hands-on position emphasizes high-quality customer service and technical support, ensuring client accounts are managed smoothly. Embrace a flexible four-day workweek while contributing to a culture that values diversity and inclusion. You'll have the opportunity to develop your skills through extensive training and enjoy various health and well-being initiatives. If you're passionate about digital marketing and customer service, this role is perfect for you.

Serviços

Flexible Workweek

Health & Dental Insurance

Remote Working Allowance

Training & Development Opportunities

Peer-to-Peer Recognition Program

Qualificações

• Experience in a customer service role with a focus on technical support.
• Strong communication skills and ability to build relationships.

Responsabilidades

• Handle tickets and provide high-level technical support to users.
• Test new features and act as a liaison between teams.

Conhecimentos

Customer Service Experience

MySQL Queries

Technical Support

Communication Skills

Descrição da oferta de emprego

The role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, ensuring high-quality customer service. This position provides high-level technical support, testing, and administration to maintain client accounts smoothly. The successful candidate will have an interest in digital marketing and possess strong communication and customer service skills.

Key Tasks

1. Handle tickets raised via our internal ticketing system.
2. Provide high-level technical application support to internal colleagues, publishers, and advertisers via email, phone, and ticketing system.
3. Identify technical issues/bugs and escalate as necessary.
4. Administer an internal and external knowledge base.
5. Test new developments and features.
6. Act as an intermediary between Account Managers and Developers.
7. Provide high-level training to internal colleagues.

Skills & Expertise

• Experience in a customer service role.
• Understanding of processes and procedures and their application.
• Ability to meet attendance standards and establish effective working relationships with managers, employees, and external suppliers.
• Knowledge of writing MySQL queries is highly desirable.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritize mental health and wellbeing by offering a flexible four-day workweek at full pay, with no reduction in annual holiday allowance, along with various paid special leaves.
• Flexi-Office: We promote an international culture with flexible hybrid/remote work options across regions.
• Health & Well-Being: Support and initiatives for mental and physical health, including sports offers.
• Welfare: Health & dental insurance with Bradesco TNQQ, transportation, and food vouchers.
• Development: Extensive training through Awin Academy and English language course subsidies.
• Remote Working Allowance: Monthly allowance for remote work costs and support for workspace setup.
• Appreciation: Peer-to-peer voucher program to recognize colleagues.

Established in 2000, Awin fosters a dynamic, social, and inclusive culture. Our virtual ‘Life @ Awin’ hub connects colleagues globally through social activities. We value diversity and inclusion, welcoming backgrounds, identities, and experiences. Support is available throughout the application process.

Apply now to advance your career at a progressive company supporting your professional and personal growth.