Technical Account Manager (Remote, BRA)

CrowdStrike; São Paulo; Presencial; BRL 167 400 - 223 200; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market leader in compensation and equity awards

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Vibrant office culture

Great Place to Work Certified™

Resumo da oferta

CrowdStrike is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers. In this role, you will collaborate with customers to ensure their success by offering training, conducting health checks, and serving as an advocate within the company.

The ideal candidate should have a Bachelor's degree, strong communication skills, and a commitment to customer service. Experience in technical account management or support in a SaaS environment is preferred. Join a team that values customer empowerment and success.

Qualificações

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.

Responsabilidades

• Serve as the primary technical contact for customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct periodic health checks and product training.

Conhecimentos

Customer service skills

Technical problem-solving

Communication skills

Customer success commitment

Collaboration

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

Windows Server Operating Systems

Linux

Mac platforms

Python Scripting

RestAPI

Descrição da oferta de emprego

About the Role

Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers.

At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches.

To be successful in this role, you must be a motivated self‑starter, committed to ongoing self‑education, possess strong customer service skills, and have excellent technical problem‑solving skills.

What You’ll Do

• Serve as primary technical contact and augment our customer support teams
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C‑suite.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross‑functional groups as needed.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Support the sales teams in identifying account expansion opportunities.
• Drive support cases to ensure issues are being resolved in a timely manner.

What You’ll Need

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security and cutting‑edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Professional fluency with the English Language.
• Proven problem‑solving skillsCollaborative attitude
• Ability to travel up to 25%
• Commitment to customer success

Bonus Points

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
• Deep expertise in Linux and Mac platforms
• Python Scripting and RestAPI experience

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs--on valid job requirements.