Technical Account Manager

Securonix; São Paulo; Presencial; BRL 100 000 - 150 000; Tempo integral

Resumo da oferta

Securonix is looking for a Technical Account Manager based in São Paulo, Brazil. The TAM serves as a trusted advisor for enterprise customers, ensuring they maximize the effectiveness of their cybersecurity operations. Key responsibilities include conducting business reviews, providing technical guidance, and developing trusted relationships with security leaders.

Candidates should have at least 5 years of experience in the cybersecurity field and be fluent in Portuguese, Spanish, and English. The position offers the opportunity to work closely with leading security technologies and customers, driving their success and satisfaction.

Qualificações

• 5+ years of experience in cybersecurity or related fields.
• Proficient in Portuguese, Spanish, and English.
• Experience with enterprise SIEM platforms.

Responsabilidades

• Serve as the technical point of contact for customers.
• Develop relationships with security leaders and stakeholders.
• Conduct business reviews and strategic planning sessions.

Conhecimentos

Cybersecurity expertise

Customer relationship management

Technical consulting

Threat detection

Incident response

Formação académica

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or relate

Ferramentas

Securonix

Splunk

Microsoft Sentinel

QRadar

Descrição da oferta de emprego

Position Summary

The Technical Account Manager (TAM) serves as a trusted technical advisor and strategic partner for enterprise customers utilizing our Security Information and Event Management (SIEM), UEBA, SOAR, and security analytics solutions. The TAM is responsible for driving customer success, platform adoption, operational maturity, and long‑term value realization throughout the customer lifecycle. This role combines deep cybersecurity expertise, customer relationship management, and technical consulting to ensure customers maximize the effectiveness of their security operations while achieving their business and security objectives.

Position Responsibilities

• Serve as the primary technical point of contact for assigned enterprise customers.
• Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders.
• Conduct regular business reviews, health checks, and strategic planning sessions.
• Align platform capabilities with customer security initiatives, compliance requirements, and operational goals.
• Drive customer adoption, retention, expansion, and overall satisfaction.

Technical Guidance & Platform Optimization

• Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases.
• Review customer deployments and recommend best practices for scalability, performance, and operational efficiency.
• Assist customers with use case development, detection engineering, content tuning, and security operations optimization.
• Advise on log source onboarding strategies, data quality improvements, and data governance practices.
• Support customers in maximizing platform value through advanced features and new product capabilities.

Operational Excellence

• Monitor customer platform health, adoption metrics, and risk indicators.
• Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies.
• Coordinate escalation management and facilitate timely resolution of critical issues.
• Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs.
• Develop success plans and track progress against key milestones and objectives.

Security Expertise

• Provide guidance on threat detection, threat hunting, incident investigation, and security operations workflows.
• Assist customers in mapping detection content to MITRE ATT&CK, compliance frameworks, and industry‑specific requirements.
• Stay current on emerging cyber threats, attack techniques, and industry trends.
• Recommend security use cases, dashboards, alerts, and reporting strategies aligned to customer risk profiles.

Executive Communication

• Present technical and business value to executive stakeholders.
• Deliver Quarterly Business Reviews (QBRs) and executive briefings.
• Communicate platform ROI, security outcomes, operational metrics, and strategic recommendations.
• Translate complex technical concepts into business‑focused outcomes.

Required Skills

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience.
• Portuguese, Spanish & English language required.
• 5+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management.
• Experience working with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies.
• Strong understanding of:
  • Security Operations Centers (SOC)
  • Threat Detection & Response
  • Incident Response
  • UEBA
  • SOAR
  • Cloud Security
  • Identity Security
  • Threat Intelligence
• Knowledge of security frameworks including MITRE ATT&CK, NIST CSF, CIS Controls, and compliance standards such as PCI‑DSS, HIPAA, SOX, and ISO 27001.
• Experience with log management, security event correlation, and detection engineering.
• Strong troubleshooting and analytical skills.
• Excellent communication, presentation, and stakeholder management abilities.

Preferred Qualifications

• CISSP, GCIA, GCIH, GMON, CySA+, Security+, or equivalent certifications.
• Experience supporting Managed Security Service Providers (MSSPs) or large enterprise security programs.
• Familiarity with cloud platforms including AWS, Azure, and Google Cloud.
• Experience with scripting and automation technologies such as Python, PowerShell, REST APIs, and SOAR workflows.
• Knowledge of data pipelines, security telemetry, and modern detection engineering practices.
• Key Competencies: Customer Advocacy, Cybersecurity Expertise, Executive Presence, Strategic Thinking, Technical Consulting, Relationship Management, Incident & Escalation Management, Cross‑Functional Collaboration, Security Operations Optimization, Problem Solving.

Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination‑free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, Securonix maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

As part of our compliance with these obligations, Securonix invites you to voluntarily self‑identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.