Technical Account Manager I, Google Cloud Consulting (English, Portuguese)

Google Inc.; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Google is hiring a Technical Account Manager I for Google Cloud Consulting in Brazil. The role focuses on guiding customers through Google Cloud adoption, delivering cloud transformation engagements, and coordinating cross-functional teams across regions.

Fluency in English and Portuguese is required for client engagement. You will work with executives and engineers, shaping roadmaps, managing timelines, and ensuring successful outcomes while expanding Google Cloud adoption across customer

Qualificações

• Bachelor’s degree in CS/Engineering or related field, or equivalent practical experience.
• 5 years of customer-facing experience driving technical implementations.
• Experience supporting customers in cloud operations, cloud consulting, or related cloud services.
• Fluency in English and Portuguese.

Responsabilidades

• Accelerate customer adoption of Google Cloud by leading the implementation journey and guiding timelines and milestones.
• Advocate for customer needs to overcome blockers and drive new feature development across multiple work streams.
• Develop relationships with stakeholders to understand business needs and lead quarterly business reviews.
• Plan customer events and launches with Support, Engineers, and SREs to ensure success and guide issue resolutions.
• Develop best practices and assets to scale adoption through partners and initiatives.

Conhecimentos

English fluency

Portuguese fluency

Customer-facing experience

Formação académica

Bachelor’s degree in CS/Engineering or related field

MBA or Master’s degree (preferred)

Ferramentas

Google Cloud

Descrição da oferta de emprego

Technical Account Manager I, Google Cloud Consulting (English, Portuguese)

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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X Please submit your resume in English - we can only consider applications submitted in this language.

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.
• Ability to communicate in English and Portuguese fluently to engage with clients in the region.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.