Customer Engineer, Google Workspace and Gemini Enterprise (English, Portuguese)

Google; São Paulo; Presencial; BRL 400 000 - 660 000; Tempo integral

Resumo da oferta

Google Cloud accelerates enterprise productivity by delivering collaboration and AI-enabled solutions to customers in LATAM. As a Customer Engineer, you will partner with the technical Sales team as a Google Workspace subject matter expert to differentiate Google Cloud and our productivity tools for clients.

You will collaborate with internal engineers to improve products and deploy scalable, AI-driven workflows.

Qualificações

• Bachelor's degree or equivalent practical experience.
• 6 years of cloud native architecture experience in a customer-facing or support role.
• Experience with Google Workspace or workflow automation platforms.
• Experience with Generative AI technologies, AI agents, large language models (LLMs), or machine learning solutions.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Portuguese fluently to support stakeholders in the region.

Responsabilidades

• Identify and qualify GTM business opportunities, overcome technical objections, and resolve complex blockers across the LATAM region.
• Deliver executive briefings, lead PoC engagements, and manage RFPs/RFIs to establish trusted advisor relationships with enterprise stakeholders.
• Architect end-to-end customer solutions, leveraging Google Workspace and Gemini Enterprise to automate complex business workflows.
• Educate and enable customers and partners on agentic AI capabilities, system integration strategies, and third-party data connector best practices.
• Drive partner go-to-market strategy, mentor Customer Engineers across LATAM, and align with sales leadership to scale regional technical adoption.

Conhecimentos

Cloud architecture

Customer-facing

Executive communication

English & Portuguese

Google Workspace

Presentation to executives

Formação académica

Bachelor's degree or equivalent

Master's degree (preferred)

Ferramentas

Google Workspace

Gemini Enterprise

RAG / AI tooling

Descrição da oferta de emprego

Please submit your resume in English - we can only consider applications submitted in this language.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with enterprise productivity and collaboration suites (e.g., Google Workspace) or workflow automation platforms.
• Experience with Generative AI technologies, AI agents, large language models (LLMs), or machine learning solutions.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Portuguese fluently to support stakeholders in the region.

Preferred qualifications:

• Master's degree in Computer Science, Artificial Intelligence, Engineering, or a related technical field.
• Experience architecting or deploying agentic AI solutions, workflow automations, or enterprise data connectors.
• Experience supporting or selling cloud solutions to enterprise customers across Latin America.
• Knowledge of agentic frameworks, Retrieval-Augmented Generation (RAG), prompt engineering, or enterprise API integrations.
• Understanding of identity and access management (IAM), mobile device management (MDM), and zero trust security.
• Ability to effectively influence cross-functionally and articulate the business value of AI-driven workplace transformation to executive stakeholders.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with the technical Sales team as a Google Workspace subject matter expert to differentiate Google Cloud and our productivity and collaboration solutions to our customers. You will have previous experience in cloud platform and SaaS products, particularly productivity and collaboration tools. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Identify and qualify GTM business opportunities, overcome technical objections, and resolve complex blockers across the LATAM region.
• Deliver executive briefings, lead proof-of-concept (PoC) engagements, and manage Request for Proposal/Request for Information (RFPs/RFIs) to establish trusted advisor relationships with enterprise stakeholders.
• Architect end-to-end customer solutions, leveraging Google Workspace and Gemini Enterprise to automate complex business workflows.
• Educate and enable customers and partners on agentic AI capabilities, system integration strategies, and third-party data connector best practices.
• Drive partner go-to-market strategy, mentor Customer Engineers (CEs) across LATAM, and align with sales leadership to scale regional technical adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .