Technical Account Manager

Deuna; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Join DEUNA as a Technical Account Manager to oversee merchant technical support post-launch. You will monitor technical health, manage incidents, and support integrations. This is an opportunity to work with a rapidly growing startup that is reshaping global commerce through innovative payment solutions.

Serviços

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance, internet, and cell phone line

Stock options

Learning and development platform

Growth and career path

Qualificações

• Candidate must have 3+ years in Technical Account Management, Merchant Support, or related fields.
• Fluency in Spanish and English is mandatory.
• Experience working with LatAm merchants is a must.

Responsabilidades

• Proactively monitor merchant technical health and take necessary actions.
• Manage technical incidents by triaging and tracking resolution.
• Support technical change requests by collaborating with Product and Engineering teams.

Conhecimentos

Technical understanding of online payment ecosystems

Incident management

Excellent communication skills

Strong organization discipline

Experience with LatAm merchants

Formação académica

3+ years in Technical Account Management

Descrição da oferta de emprego

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About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visit https://www.deuna.com/ to learn more about us!

As a Technical Account Manager (TAM), you will be the primary technical point of contact for our merchants after their initial go-live. You will help monitor technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions.

Your mission is to make sure every merchant is operationally stable, technically satisfied, and successful on our platform.

Responsibilities

Proactively monitor merchant technical health:

• Watch for increases in errors, declines, or anomalies
• Raise flags internally when risks are detected
• Be the main technical contact for merchant questions and doubts after go-live
  
  
  

Manage technical incidents:

• Triage merchant-reported issues
• Escalate to the appropriate on-call/engineering teams
• Track resolution and ensure timely communication with the merchant
  
  
  

Support technical change requests:

• Help the IM to lands the new requirements while asking for a new integration demand into the integration pipeline
• Collaborate closely with Product and Engineering to solve technical issues or advise on merchant feedback
• Build and deliver simple Merchant Health Reports periodically to Account Management and/or merchants
• Maintain accurate technical documentation reflecting any merchant-specific customizations or integrations
• Help prioritize and advocate for merchants’ technical needs internally
  
  
  

Requirements

• 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, or Technical Customer Success — ideally within Payments, Fintech, SaaS, or Tech companies
• Strong technical understanding of online payment ecosystems (APIs, SDKs, transaction flows, fraud tools, chargeback management, etc.)
• Experience with incident management, post-launch technical operations, and technical client success practices
• Excellent communication skills: able to simplify technical concepts for non-technical stakeholders
• Strong organization and follow-up discipline
• Fluent in Spanish and English
• Experience working with LatAm merchants is a must
• Startup environment experience is a plus
  
  
  

What will you find when you join DEUNA?

• A multicultural team distributed throughout LATAM
• Dynamism, agility and constant innovation
• Being part of a high-impact solution for an entire region
• The best tools and technology to operate
• Being part of the startup culture
• We are in full expansion!
  
  
  

Benefits:

Vacations and additional PTO ️

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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