Technical Account Manager

Quartile LLC; Brasil; Remote; BRL 150,000 - 210,000; Full time

Job summary

Quartile LLC in Brazil seeks a Technical Account Manager to join its Customer Strategy team. You’ll own a portfolio of Mid-Market and Enterprise e-commerce accounts, driving digital marketing performance and client growth.

You’ll lead strategic conversations, present data-driven insights, and collaborate with Product, Tech Ops, and Sales to deliver exceptional outcomes. Ideal candidates have 3+ years in B2B roles and strong analytics and communication skills.

Qualifications

• 3+ years in a B2B client-facing or strategic account management role, SaaS or digital marketing preferred.
• Ability to lead analytical discussions and strategic business conversations with senior stakeholders.
• Strong communication and presentation skills to make data accessible and actionable.
• Identify and pursue upsell opportunities aligned with client goals.
• Advanced Excel skills and comfort with analytics platforms or dashboards.
• Proactive, solutions-oriented mindset in fast-moving environments.
• Experience managing difficult conversations professionally and empathetically.
• Collaborative mindset and drive for growth, ownership, and transparency.

Responsibilities

• Own a portfolio of 10+ large and mid-level e-commerce accounts as an individual contributor.
• Act as strategic partner for clients—driving digital marketing performance and forecasting support.
• Lead client meetings and QBRs with data-backed presentations tied to goals.
• Communicate performance metrics clearly, linking tactics to outcomes.
• Analyze campaign data to inform strategy and opportunities for product adoption.
• Collaborate with Product, Tech Ops, and Sales to improve internal tools and gather feedback.
• Support client growth by identifying upsell opportunities such as new channels or testing.
• Contribute to onboarding and mentorship within the team.
• Attend product roadmap sessions and stay ahead of platform changes.
• Evaluate internal processes and streamline workflows aligned with team goals.

Skills

B2B client-facing

Analytical discussions

Communication skills

Upsell opportunities

Advanced Excel

Problem-solving

Stakeholder management

Collaboration

Tools

Salesforce

Power BI

Google Analytics

ChurnZero

Job description

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatchedexpertiseand patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding$2 billion. The award-winning platform covers major marketplaces and ad channels foroptimalreach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

OVERVIEW:

We’re looking for a Technical Account Manager (TAM) to join our high-performing Customer Strategy team and play a key role in driving impactful outcomes for innovative e-commerce brands. This role is perfect for someone who thrives at the intersection of data, strategy, and relationship-building—and is excited to make a visible difference in clients’ growth.

With 3+ years of experience in a B2B client-facing role, you know how to flex between deep analytical conversations and big-picture storytelling. You’re a compelling communicator, comfortable leading presentations, managing expectations, and identifying upsell opportunities when they align with client goals. The ideal candidate brings experience in SaaS or digital marketing environments, particularly in fast-paced, high-growth settings.

In this role, you’ll own a portfolio of Mid-Market and Enterprise clients, leading strategic conversations, guiding cross-functional collaboration, and ensuring exceptional client experiences every step of the way.

REQUIREMENTS:

• 3+ years of experience in a B2B client-facing or strategic account management role—experience in SaaS or digital marketing is preferred
• Proven ability to lead both analytical discussions and strategic business conversations with senior stakeholders
• Strong communication and presentation skills—you know how to make data accessible, engaging, and actionable
• Experience identifying and pursuing upsell opportunities, with a focus on aligning recommendations to business goals
• Advanced Excel skills (e.g., formulas, vlookups, pivot tables) and comfort working with analytics platforms or performance dashboards
• A proactive, solutions-oriented mindset—you bring clarity and composure to fast-moving or complex situations
• Experience managing difficult conversations with professionalism and empathy, always working toward positive outcomes
• A collaborative mindset and a passion for contributing to a team that values growth, ownership, and transparency

PREFERRED QUALIFICATIONS:

• Familiarity with digital marketing platforms like Amazon PPC, Google Ads, and Meta
• Background in a fast-paced, high-growth environment such as a startup or agency
• Google Analytics, Google Ads, or Amazon certifications
• Prior experience with tools such as Salesforce, Power BI, ChurnZero, or other analytics platforms

WHAT YOU’LL DO:

• Own a portfolio of 10+ large and mid-level e-commerce accounts as an individual contributor, building consultative, trust-based relationships with key stakeholders
• Act as a strategic partner for clients—driving digital marketing performance, providing forecasting support, optimizing product catalogs, managing budgets, and identifying new growth opportunities
• Lead weekly, biweekly, or monthly client meetings and QBRs, preparing clear, data-backed presentations that tie performance insights to business goals
• Communicate complex performance metrics and trends in a clear, engaging way—connecting tactical optimizations to strategic outcomes
• Analyze campaign data regularly to inform strategy and proactively identify opportunities for deeper product adoption or budget expansion
• Collaborate with cross-functional teams—including Product, Tech Ops, and Sales—to improve internal tools, surface client feedback, and advocate for client needs
• Support client growth by identifying upsell opportunities such as new channel expansion, testing initiatives, or strategic case studies
• Contribute to new hire onboarding and peer mentorship, helping to foster a collaborative and continuously learning team environment
• Attend product roadmap sessions and internal training to stay ahead of platform changes, actively participating in discussions about Quartile’s future evolution
• Evaluate and improve internal processes, offering candid, constructive feedback and taking initiative to streamline workflows in alignment with team goals.