Technical Account Manager

Flexera; Brasil; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Flexera is seeking an experienced Technical Account Manager to join our Customer Success team. You will act as a strategic partner to customers using Flexera FinOps offerings, including CloudCheckr, Cloud Cost Optimization, and ProsperOps, ensuring maximum value from their investment.

In this role you will collaborate with Sales, Product, and Support, guide best practices, monitor health and usage, and deliver business reviews and usage reports.

Qualificações

• Experience in SaaS or cloud environments with technical support or customer success.
• Strong knowledge of AWS, Azure, GC and FinOps, cloud billing or cloud cost management.
• SaaS background; experience with cloud management platforms preferred.
• Excellent communication and relationship-building skills across all levels.
• Self-starter with strong organizational and time management skills.

Responsabilidades

• Act as primary consultative contact for Flexera FinOps products.
• Collaborate with Account and Partner Development to drive retention and growth.
• Provide guidance on best practices, configuration, and optimization.
• Deliver strategic business reviews and usage reports.
• Maintain accurate customer records in Gainsight and Jira.
• Create and improve user-facing content and onboarding resources.
• Travel up to 5–10% for key customers and events.

Conhecimentos

Cloud platforms

FinOps

SaaS

Customer success

Communication

Formação académica

Bachelor’s degree in CS/IT

FinOps certification

AWS certification

Azure certification

GC certification

Ferramentas

Gainsight

Jira

Descrição da oferta de emprego

Flexera is seeking an experienced, results-driven, and high-energy Technical Account Manager to join our high-performing Customer Success team. This role will specifically support partners who use Flexera’s FinOps product offerings including CloudCheckr, Cloud Cost Optimization, and ProsperOps product lines, helping them drive value, optimize usage, and achieve their business outcomes.

We are obsessed with our customers' success. That means deeply understanding their desired outcomes, advocating for their needs internally, and delivering world-class consultative guidance across all touchpoints.

Technical Account Manager

As a Technical Account Manager at Flexera, you will serve as a strategic partner to our customers, working across Customer Success, Sales, Product, and Support to ensure customers get maximum value from their investment in our FinOps solutions. You’ll leverage your deep expertise in cloud platforms (AWS, Azure, GC), FinOps, and cloud cost management to advise customers on best practices, configuration, and optimization. This is a highly collaborative, customer-facing role that blends technical knowledge and insight with strategic relationship management.

Responsibilities:

• Understand key customer use cases and ensure alignment to business outcomes through strategic guidance and platform optimization.
• Serve as the primary consultative contact for Flexera FinOps products, providing guidance on best practices and innovative solutions.
• Collaborate closely with Flexera Account and Partner Development Managers to drive retention and growth within accounts.
• Work with Flexera Technical Support to ensure timely and accurate resolution of customer inquiries.
• Lead customer discussions around new features, product updates, and strategic deployment of the platform.
• Monitor customer health and usage trends to proactively address risks and ensure long-term satisfaction.
• Identify opportunities for product expansion or new use cases, supporting Sales in growth conversations.
• Deliver strategic business reviews and usage reports to demonstrate value and align on future goals.
• Keep customer records and engagement history current in systems such as Gainsight and Jira.
• Support creation and improvement of user-facing content including training materials, quick reference guides, and onboarding resources.
• Proactive, consultative, and solutions-oriented in every interaction, internally and externally.
• Act as the voice of the customer within Flexera to influence product and support priorities.
• Foster long-term, trusted advisor relationships with technical and business stakeholders.
• Stay current with Flexera’s platform capabilities and the evolving cloud and FinOps landscape.
• Travel up to 5–10% to meet with key customers or attend events as needed.

Qualifications:

• Experience as technical support/customer success/consultant/solution engineer in SaaS or cloud environments
• Strong knowledge of public cloud platforms (AWS, Azure, GC) and experience with FinOps, cloud billing, or cloud cost management
• SaaS background; experience with cloud management platforms preferred
• Excellent communication and relationship-building skills across all levels of an organization
• Comfortable in fast-paced environments and navigating complex customer challenges
• Self-starter with strong organizational and time management skills

Education:

• FinOps certification
• AWS, Azure, and GC certifications preferred
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred