Technical Account Manager (eCommerce)

Workana; Brasil; Teletrabalho; BRL 436 204 - 545 256; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary in USD

Flexible remote work

Career growth opportunities

Collaborative culture

Resumo da oferta

A growing tech company is seeking a Technical Account Manager to act as the primary technical advisor for strategic accounts. This role involves guiding customers in adopting and optimizing AI and analytics solutions. Ideal candidates should have over 3 years in a customer-facing technical role, a strong grasp of SaaS platforms, and excellent communication skills. This position offers a competitive salary and flexible remote work options.

Qualificações

• 3+ years in a customer-facing technical role.
• Strong technical foundation in APIs and data integration.
• Fluent in written and spoken English.

Responsabilidades

• Serve as the technical point of contact for enterprise customers.
• Drive customer success through implementation and adoption.
• Analyze customer workflows and recommend best practices.

Conhecimentos

Customer-facing technical experience

Cloud-based SaaS platforms

JavaScript

SQL

Communication skills

Problem-solving

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Tableau

Power BI

AWS

GCP

Azure

Descrição da oferta de emprego

About Our Client:
Session AI is a fast-growing company based in Silicon Valley with a development center in Mumbai. They're pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.

Following a successful Series C funding round, the team is expanding and looking for a Technical Account Manager to join their team.

About The Role

As a Technical Account Manager, you will be the primary technical advisor for a portfolio of strategic accounts. You\'ll blend deep technical expertise with business acumen to guide customers through successful adoption, expansion, and optimization of our AI and analytics solutions. You will work cross-functionally with Customer Success, Product, Engineering, and Sales to deliver exceptional value and ensure customer outcomes.

Key Responsibilities

• Serve as the technical point of contact for enterprise customers, advocating for their needs internally
• Drive customer success by guiding the implementation, integration, and adoption of our platform
• Analyze and understand customer use cases, workflows, and architecture to recommend best practices and solutions
• Monitor account health and proactively identify and mitigate risks to adoption, performance, or satisfaction
• Support QBRs, roadmap discussions, and strategic planning sessions with key stakeholders
• Collaborate with Product and Engineering teams to communicate feature requests, bugs, and enhancement ideas
• Deliver technical enablement sessions, training, and documentation tailored to customer needs
• Support pre-sales engagements in partnership with the sales team by providing solution architecture and technical validation
• Assist in the development and delivery of proofs of concept (POCs) and pilot programs
• Manage and coordinate escalations and critical incidents as needed

Requirements

• 3+ years in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Implementation Consultant)
• Strong technical foundation in cloud-based SaaS platforms, APIs, and data integration
• Fluent in written and spoken English
• Experience with JavaScript and SQL
• Experience working with enterprise clients and navigating complex stakeholder environments
• Excellent communication, presentation, and relationship-building skills
• Ability to translate complex technical details into business value for a non-technical audience

Nice to have

• Background in AI/ML platforms, BI tools (e.g., Tableau, Power BI, Looker), or data warehousing technologies (e.g., Snowflake, BigQuery, Redshift)
• Experience with RESTful APIs or data pipelines
• Experience with enterprise cloud platforms (AWS, GCP, Azure)
• Bachelor\'s degree in Computer Science, Engineering, or a related technical field

Benefits

• Competitive salary in USD
• Flexible remote work with a globally distributed team
• Career growth with international clients and dynamic projects
• Collaborative culture