(Swedish and Danish) Customer Support Consultant (LATAM)

SupportYourApp Inc.; Curitiba; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in Support-as-a-Service seeks a Customer Support Consultant to provide exceptional assistance in a multilingual environment. Ideal candidates are fluent in Swedish and have a basic technical understanding, along with a positive attitude and self-management skills. You'll enjoy benefits like a fully remote position and good bonuses for referrals.

Serviços

Fixed schedule: Monday to Friday, 3 AM–11 AM

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training

Qualificações

• Fluent in Swedish and B2 level in Danish and English.
• Basic technical understanding.
• Experience in customer service is a plus.

Responsabilidades

• Provide exceptional customer support via calls, chats, and emails.
• Build positive and long-lasting relationships with customers.
• Communicate with developers and other departments.

Conhecimentos

Fluent Swedish

Danish B2

Analytical skills

Self-management

Positive attitude

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Fluent Swedish, Danish B2, and English B2 level is a must
• Basic technical understanding
• Analytical and research skills
• Self-management skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in customer service
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday to Friday, 3 AM–11 AM, Brazil time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.