Supply Chain Analyst (Back Office Customer Service Representative)

Tetra Pak; Monte Mor; On-site; BRL 60,000 - 90,000; Full time

Job summary

Tetra Pak is seeking a Back Office Customer Service Representative (Supply Chain Analyst) to deliver best-in-class customer experience by driving operational and quality excellence across our supply chain. The role focuses on timely and accurate order fulfilment, translating customer needs into actionable tasks.

The position is based in Monte Mor, São Paulo, Brazil. You will engage in data-driven process improvements, automation opportunities, and cross-functional collaboration to support

Qualifications

• Experience in supply chain, customer service, order fulfilment or similar roles.
• Strong coordination and organizational skills in a fast-moving environment.
• Proficient with digital systems (ERP, order management platforms or CRM).

Responsibilities

• Enable Sales Management processes by ensuring reliable order fulfilment and accurate documentation.
• Improve operational productivity through problem solving and continuous improvement.
• Collaborate with internal partners to ensure smooth order handling and high service levels.

Skills

Communication skills

English proficiency

Coordination

Problem solving

Collaboration

Tools

Salesforce

ERP systems

CRM tools

Job description

Supply Chain Analyst (Back Office Customer Service Representative)

Monte Mor, São Paulo Brazil

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Back Office Customer Service Representative (Supply Chain Analyst) to deliver best‑in‑class customer experience by driving operational and quality excellence across our supply chain. In this role, you will secure timely and accurate order fulfilment while translating customer needs into clear, impactful actions. If you enjoy improving processes, simplifying ways of working, and identifying opportunities for automation, this could be the right next step for you.

Make an impact to be proud of – for food, people and the planet.

The position is based in Monte Mor, São Paulo.

What you will do

As Back Office Customer Service Representative (Supply Chain Analyst), you will:

Enabling Sales Management Process

• Secure a reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment by securing design master data, and ensuring effective order and delivery management, and invoicing workflows;
• Respond to operational requests for documentation such as delivery notes, proforma invoices, Certificates of Analysis, and other required materials;
• Prioritize and manage back‑office activities logged in Salesforce, providing timely responses to customers when needed;

Operational Performance and Execution

• Contribute to increased operational productivity through proactive problem solving and continuous improvement;
• Participate in or lead Continuous Improvement teams to identify productivity opportunities in processes and tools, in collaboration with the factory Continuous Improvement office;
• Support focused KPI loss deployment to strengthen performance visibility and drive action;
• Build strong collaboration with internal partners such as Front Office Supply Chain, Planning, and Logistics to ensure smooth order handling and consistently high service levels;
• Escalate to Front Office Supply Chain when clarification or direct customer contact is required.

Customer Experience

• Drive continuous improvement of back‑office activities using data analytics and a proactive mindset to enhance quality;
• Participate in customer improvement initiatives initiated by Front Office Supply Chain, contributing your insights and expertise;
• Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer and expedite issue resolution when needed.

We believe you have

• Experience in supply chain, customer service, order fulfilment, or a similar environment through work, internships, placements, apprenticeships, or early career roles. Candidates at the beginning of their career journey are encouraged to apply;
• Strong coordination and organizational skills, with the ability to manage multiple requests, balance priorities, and maintain accuracy in a fast‑moving operational context;
• Confidence working with digital systems such as ERP, order management platforms, or CRM tools (experience with Salesforce is an advantage but not required);
• The ability to understand processes end‑to‑end and spot opportunities to simplify, standardize, or automate daily tasks;
• Effective communication skills, allowing you to collaborate smoothly across different and remote teams;
• Effective communication in English with cross border teams;
• A proactive, problem‑solving mindset with curiosity to challenge existing ways of working and contribute to continuous improvement;
• An inclusive, open, and collaborative approach, valuing diverse perspectives and contributing to a supportive team culture.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• A culture that pioneers a spirit of innovation where our industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

This job posting expires on November 5, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

We are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics.

Our Careers site has a dedicated page to DEI - Diversity, equity and inclusion | Tetra Pak Global

© Tetra Pak International S.A.