Supervisor (a) Call Center

Biovisão; Belo Horizonte; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player in nursing homes and residential care facilities is seeking a dynamic Call Center Supervisor. This role involves overseeing the customer service department, managing medical appointment schedules, and implementing strategies to enhance client acquisition. With a focus on team management and assertive communication, you will play a crucial role in fostering a positive work environment and achieving departmental goals. If you are passionate about delivering excellent patient service and have a knack for motivating teams, this opportunity is perfect for you.

Qualificações

• Experience in customer service supervision and team management.
• Proficiency in MS Office and assertive communication skills.

Responsabilidades

• Supervise the customer service department and manage schedules.
• Implement campaigns and track performance indicators.

Conhecimentos

SDR

Customer Service Supervision

MS Office

Patient Service Skills

Team Management

Assertive Communication

People Management

Formação académica

High School Diploma or Equivalent

Descrição da oferta de emprego

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Responsibilities

1. Supervision of the customer service department
2. Addressing demands from coordination, administration, and directors
3. Monitoring the workload of the department
4. Managing medical appointment schedules
5. Implementing campaigns
6. Motivational actions to improve the environment
7. Tracking performance indicators
8. Developing strategies to attract clients/patients

Requirements

1. Experience and knowledge in SDR
2. Experience in customer service supervision
3. High school diploma or equivalent
4. Proficiency in MS Office
5. Excellent patient service skills
6. Team management experience
7. Assertive communication skills to enhance the department and achieve client acquisition goals
8. People management skills to supervise the team and meet results

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Nursing Homes and Residential Care Facilities

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Salary range: R$2,001.00 - R$3,000.00