Sr. Product Manager, Customer Fullfilment Experience - Brazil

Amazon Servicos De Varejo Do Brasil Ltda.; São Paulo; Presencial; BRL 300 000 - 450 000; Tempo integral

Resumo da oferta

Amazon Brazil is seeking a Sr. Product Manager to own consolidation and convenience offerings across the Brazilian fulfillment network.

You will design, launch, and scale shopping and delivery solutions, partnering with Operations, Finance, Retail, and WW DEX leadership to impact cost efficiency and customer experience. You will define strategy, drive end-to-end delivery, and lead cross-functional programs that improve shipment consolidation and customer convenience.

Qualificações

• Experience in project/program management.
• Experience using data and metrics to measure impact and determine improvements.
• Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership.
• Experience with end to end product delivery.

Responsabilidades

• Define and deliver high-impact products that drive shipment consolidation and convenience experiences — improving cost efficiency and expanding customer choices across fulfillment channels.
• Own the product roadmap for consolidation and convenience offerings — develop business requirements, prioritize initiatives, and manage milestones from conception to launch.
• Lead complex, cross-functional projects partnering with Operations, Supply Chain, Transportation, CX, and Tech teams to design and scale solutions across a multi-channel fulfillment network.
• Make data-driven decisions — leverage analytical skills (Excel, SQL) and AI to model trade-offs between cost, speed, convenience, and customer experience, sizing opportunities and driving prioritization.
• Build alignment across divergent stakeholders — translate complex business problems into a clear plan of action and create buy-in with internal teams and external partners.
• Invent and simplify — continuously evolve processes and technology to remove friction, improve the customer journey, and scale convenience products.
• Drive measurable outcomes — own success metrics balancing profitability and customer experience, delivering continuous improvement.

Conhecimentos

Project/Program management

Data-driven decisions

End-to-end delivery

Stakeholder alignment

Formação académica

Master's degree or above in management, business administration, economics, engineering, marketing

Ferramentas

Excel

SQL

Descrição da oferta de emprego

Join the Customer Fulfillment Experience team at Amazon Brazil and shape how millions of customers receive their orders — every day, at scale. We're looking for a Sr. Product Manager to lead Consolidation & Choices, building products that directly impact cost efficiency, customer convenience, and the end-to-end delivery promise.

You will design, launch, and scale shopping and convenience solutions — from shipment consolidation to pick-up and delivery choices — partnering with Transportation, Operations, Finance, Retail, and WW DEX leadership. You'll own complex products from strategy through execution, tackling customer-facing challenges in one of Amazon's fastest-growing and most logistically complex markets.

Brazil is a continent-sized country making every delivery a unique challenge. At Amazon.com.br, you'll operate at the intersection of customer experience and operational excellence, inventing solutions where no playbook exists.

Key job responsibilities

• Define and deliver high-impact products that drive shipment consolidation and convenience experiences — improving cost efficiency and expanding customer choices across fulfillment channels
• Own the product roadmap for consolidation and convenience offerings — develop business requirements, prioritize initiatives, and manage milestones from conception to launch
• Lead complex, cross-functional projects partnering with Operations, Supply Chain, Transportation, CX, and Tech teams to design and scale solutions across a multi-channel fulfillment network
• Make data-driven decisions — leverage analytical skills (Excel, SQL) and AI to model trade-offs between cost, speed, convenience, and customer experience, sizing opportunities and driving prioritization
• Build alignment across divergent stakeholders — translate complex business problems into a clear plan of action and create buy-in with internal teams and external partners
• Invent and simplify — continuously evolve processes and technology to remove friction, improve the customer journey, and scale convenience products
• Drive measurable outcomes — own success metrics balancing profitability and customer experience, delivering continuous improvement

BASIC QUALIFICATIONS

• Experience in project/program management
• Experience experience using data and metrics to measure impact and determine improvements
• Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
• Experience with end to end product delivery

PREFERRED QUALIFICATIONS

• Experience in process improvement
• Master's degree or above in management, business administration, economics, engineering, marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Sr. Product Manager, Customer Fullfilment Experience - Brazil Sao Paulo, Sao Paulo, BRA