Sr. Product Manager

Dialpad; Buenos Aires; Híbrido; USD 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is seeking a dynamic Sr. Product Manager to lead their Omnichannel solution. In this pivotal role, you'll drive the product roadmap, collaborate with diverse teams, and leverage AI technologies to enhance customer interactions across various channels. This position offers a unique opportunity to shape the future of customer communications in a fast-paced environment. Join a collaborative culture that celebrates diversity and fosters professional growth while making a significant impact in the industry. If you're passionate about transforming customer experiences, this role is perfect for you.

Serviços

Professional Development Reimbursement

Collaborative Culture

Competitive Salaries

Diversity and Inclusion Initiatives

Qualificações

• 8+ years in product management, focusing on contact center tech.
• Experience with Omnichannel contact centers and analytics.
• Strong background in AI-driven technologies.

Responsabilidades

• Own the roadmap for Omnichannel products and unify user experience.
• Drive AI automation and analyze all communication channels.
• Collaborate with cross-functional teams for product success.

Conhecimentos

Product Management

AI Technologies

Omnichannel Communication

Customer Experience

Analytical Skills

Formação académica

Bachelor's degree in Computer Science

Bachelor's degree in Business

Bachelor's degree in Engineering

Ferramentas

Jira

CRM Systems

Omnichannel Analytics

Descrição da oferta de emprego

Join to apply for the Sr. Product Manager role at Dialpad

Join to apply for the Sr. Product Manager role at Dialpad

Get AI-powered advice on this job and more exclusive features.

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About The Team

Dialpad’s Sr. Product Manager, Omnichannel will lead our Omnichannel solution. In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our Omnichannel CCaaS and UCaaS product offerings.

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product. This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, and Support to constantly improve the quality and disruptive innovation of our products.

Your role

As a Sr. Product Manager of Omnichannel, you’ll own the roadmap, requirement gathering, prioritization, and execution of our end to end Omnichannel solution for web chat, SMS, WhatsApp, Email, Messaging, and Social Media channels. You’ll work closely with the other Ai, analytics, CCaaS and UCaaS product managers to accelerate Ai adoption, automation, and usage across Omnichannel customers and users.

This position reports to our Sr. Director, Product Management for the Omnichannel portfolio and has the opportunity to be based in our Buenos Aires office in Argentina (flexible hybrid setting).

What You’ll Do

• Own the roadmap for the Omnichannel products.
• Unify the experience across all channels for end users, customers, supervisors and administrators.
• Drive AI automation and analysis for all channels and users experiences.
• Work closely with Customers, Sales, Marketing, and Analysts to research and capture the latest requirements.
• Write the requirements (PRD, Jira) to capture what engineering needs to deliver.
• Partner with Design to come up with the best possible design for the product.
• Prioritize the requirements based on customer needs, and portfolio strategy.
• Partner with Engineering and QA to follow up on the implementation.
• Run the weekly standup with the Engineering team, re-prioritize as needed.
• Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback.
• Partner with Product Marketing to launch the product.
• Partner with Support to make sure the product can be successfully supported.
  
  

Skills You’ll Bring

• Bachelor's degree in a relevant field (e.g. Computer Science, Business, Engineering).
• Proven experience (8+ years) in product management experience, ideally focused on contact center technologies or customer experience platforms.
• Experience with the latest Ai generative and agentic technologies (e.g. chatbots and virtual agents).
• 5+ years of experience in enterprise level business solutions.
• Experience with Omnichannel contact centers.
• Experience with all types of communications channels (webchat, whatsapp, sms, messaging, social media).
• Experience with Omnichannel Analytics.
• Experience with CRM and other common enterprise connected systems.
• Expertise in software in a SaaS environment.
  

Benefits And Perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation

Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Software Development

Referrals increase your chances of interviewing at Dialpad by 2x

Sign in to set job alerts for “Senior Product Manager” roles.

Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 3 weeks ago

Business Analyst /Technical Product Manager IRC262853

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.