Sr. Power Platform Support Engineer

Resilient; Brasil; Presencial; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

Resilient is seeking a Power Platform Support Engineer to keep the production Power Platform estate healthy, available, and trusted within a governed CoE. This operations and support role triages incidents, resolves requests, and helps 50+ developers while avoiding technical debt.

You will diagnose flow failures, fix tokens and connections, monitor platform health, and collaborate with Security on OAuth and DLP controls.

Qualificações

• 3+ years supporting or administering Power Platform in a production enterprise environment.
• Strong troubleshooting instincts: read run history, interpret errors, reproduce issues, and find root cause.

Responsabilidades

• Triage, investigate, and resolve incidents and service requests for Power Platform within SLA targets.
• Diagnose and fix Power Automate flow failures (OAuth tokens, connections, throttling, inputs).
• Troubleshoot Canvas and Model-Driven app issues (delegation, performance, security).
• Monitor platform health using CoE analytics to surface issues before incidents occur.
• Manage connections and authentication, coordinating with Security on OAuth and DLP controls.
• Provide first-line support for citizen developers and route through the CoE intake pipeline.

Conhecimentos

Power Platform

Incident management

SLA adherence

Power Automate

Dataverse

OAuth

CoE Starter Kit

Power BI

Azure DevOps

Formação académica

Bachelor's degree

Ferramentas

Azure

PowerShell

Logic Apps

DevOps / DevOps Tools

Descrição da oferta de emprego

Summary

The Power Platform Support Engineer keeps the production Power Platform estate --- Power Apps, Power Automate, Power Pages, and Dataverse --- healthy, available, and trusted, inside a governed Center of Excellence (CoE) that the hiring manager chairs. This is an operations and support role, not a net‑new build role. We need someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders --- all while keeping the environment from drifting into technical debt.

Responsibilities

• Triage, investigate, and resolve incidents (INC) and service requests (REQ) for Power Apps, Power Automate, Power Pages, and Dataverse within agreed SLA targets
• Diagnose and fix Power Automate flow failures --- expired OAuth tokens, broken connection references, throttling and API limits, malformed inputs, and gaps in error handling --- and restore service quickly
• Troubleshoot Canvas and Model-Driven app issues: delegation warnings, slow load times, data and permission errors, and browser/mobile client behavior
• Monitor platform health through CoE Starter Kit analytics --- proactively surfacing failing flows, orphaned apps, over-privileged connections, and capacity risks before they become incidents
• Manage connections, connection references, and service account / authentication issues, coordinating with Security when OAuth or DLP controls are involved
• Handle environment and access operations: access requests, environment provisioning requests, and DLP exception handling within CoE governance
• Serve as first-line technical support for citizen developers --- unblocking them, routing them through the CoE intake pipeline, and escalating without taking the build away from them
• Perform bug fixes and minor enhancements to existing apps and flows, deploying changes through the established ALM pipeline (Dev > Test > Prod) rather than editing directly in production
• Troubleshoot Power BI operational issues --- dataset refresh failures, gateway connectivity, and row-level security problems
• Maintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentation
• Participate in root cause analysis and problem management --- turning repeat incidents into permanent fixes --- and escalating to developers or architects when an issue requires solution redesign

Requirements

• 3+ years supporting or administering Power Platform in a production enterprise environment --- not personal projects or trial tenants
• Strong troubleshooting instincts: can read a flow's run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessing
• Power Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputs
• Canvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosis
• Dataverse support: security roles, table and column permissions, business rule behavior, and data integrity issues
• CoE Starter Kit familiarity for monitoring and analytics --- able to use it to find problems, not just read about it
• DLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around it
• SharePoint Online as a data source and integration target: lists, document libraries, and known performance limits
• ITSM discipline: comfortable working an incident/request/problem queue against SLAs, documenting tickets clearly, and communicating status to end users and stakeholders
• Clear written communication for non-technical users and for knowledge-base articles
• Able to give and receive substantive reviews without defensive friction

STRONGLY PREFERRED

• Microsoft PL-200 (Functional Consultant) or PL-100 certification --- valued as confirmation of depth, not as a substitute for it
• ServiceNow (or comparable ITSM platform) experience: incident, request, and problem management, and working within defined SLAs
• PowerShell for Power Platform admin automation: environment and connector management, bulk operations, and DLP policy scripting --- the backbone of efficient support at scale
• Power Automate Desktop / RPA support: attended and unattended runs, machine group issues, and exception diagnosis
• Microsoft Copilot Studio (formerly Power Virtual Agents): topic troubleshooting and integration behavior
• Power Pages (formerly Power Apps Portals): table permissions, authentication, and portal availability issues
• Azure integration troubleshooting: Logic Apps, Azure Functions custom connector backends, and Key Vault secret rotation
• Working knowledge of ALM in Power Platform --- solution-aware deployment, environment variables, and connection references --- enough to ship fixes cleanly through pipelines
• Familiarity with Managed Environments, Pipelines for Power Platform, and the 2026 licensing model changes

What the team has already proven --- and what you keep running

This team eliminated ~$600K in annual RPA license costs by migrating legacy automations to Power Platform. The governance infrastructure, CoE configuration, and development standards are established. You are joining a mature, high-usage environment --- and your job is to keep it healthy, available, and trusted so the business keeps relying on it.

• 455 code reviews completed in 2025 under enforced Azure DevOps stage gates
• Power Pages deployed externally for customer experience (featured in Microsoft Customer Story, 2023)
• 90%+ user satisfaction scores across mission-critical Power Apps in production
• Active CoE with demand intake, capacity planning, and citizen developer enablement program

How Success is Measured

• Incidents and service requests consistently resolved within SLA, with a healthy first-contact resolution rate
• Measurable reduction in recurring / repeat incidents through root cause analysis and problem management
• Proactive detection of failing flows, refresh failures, and at-risk apps before they generate user- reported incidents --- established within 90 days of hire
• Knowledge-base articles and runbooks created or updated for every recurring issue class
• Citizen developer requests unblocked or routed correctly, keeping the CoE intake pipeline moving
• Zero fixes deployed directly to production outside the ALM pipeline

Education

• Bachelor's degree in Computer Science, Information Systems, or related field --- or equivalent demonstrated experience
• Microsoft Power Platform certifications valued but secondary to a hands-on support and troubleshooting track record

Engagement & Logistics

• Engagement Length: 6 to 11 months.
• Time Zone: ET
• Laptop: BYOD.

Selection process

1. Meeting with Resilient Co. team.
2. Client technical interview
3. Vetting Process
4. Client interview