Sr. People Operations Coordinator

DocuSign, Inc.; Brasil; Remote; BRL 60,000 - 120,000; Full time

Job summary

DocuSign is seeking a Sr. People Operations Coordinator for LATAM, based in Brazil. You will support onboarding, HR processes, and data management across Brazil and Mexico, collaborating with Recruiting, Payroll, Benefits, and IT to deliver excellent employee service.

Fluency in English, Portuguese, and Spanish is required, as well as experience with HR systems like Workday. Remote work is supported, with occasional office presence as needed.

Qualifications

• Fluent in English, Portuguese, and Spanish, both verbal and written communication.
• Bachelor's degree or experience in the HR related field.
• 2+ years of HR or Recruiting related work experience in a high growth organization.
• Experience with Brazil and Mexico employment requirements, policy, and procedures.
• Experience with Workday or other HCM Systems.

Responsibilities

• Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service.
• Support all phases of the employee lifecycle, focusing on onboarding, digital employee file management, data changes, transfers, promotions, and offboarding.
• Assist with employee pre-hire processes, including contracts of employment, background checks, new hire paperwork and work authorization documentation in English, Portuguese and Spanish.
• Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience.
• Create and maintain physical onsite and electronic employee files.
• Respond to general HR inquiries regarding HR policies, benefits, employee data, employment verifications and systems.
• Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed.
• Administer all statutory regulatory HR documentation and reporting requirements for Brazil and Mexico, including coordination with the local Social Insurance office.

Skills

Multilingual communication

HR operations

HR systems

Brazil/Mexico employment knowledge

Onboarding experience

Data management

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow HR Ticketing

G-Suite

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign's People Operations team is looking for a Sr. People Operations Coordinator - LATAM to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees' experience, helping to build a workplace where everyone feels valued. Please note, this individual must be within commutable distance to the office to come in as needed.

This position is an individual contributor role reporting to the Sr. Manager, People Operations.

Responsibility

• Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service

• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding

• Assist with employee pre-hire processes, including but not limited to contracts of employment, background checks, new hire paperwork and work authorization documentation in English, Portuguese and Spanish

• Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience

• Create and maintain physical onsite and electronic employee files

• Respond to general HR inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications and systems

• Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed

• Administer all statutory regulatory HR documentation and reporting requirements for Brazil and Mexico, including but not limited to, timely coordination with the local Social Insurance office for enrollment and dis-enrollment of employees

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Fluent in English, Portuguese, and Spanish, both verbal and written communication

• Bachelor's degree or experience in the HR related field

• 2+ years of HR or Recruiting related work experience in a high growth organization

• Experience with Brazil and Mexico employment requirements, policy, and procedures

• Experience with Workday or other HCM Systems

Preferred

• Experience with ServiceNow HR Ticketing system

• Strong Experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc)

• Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus

• Excellent attention to detail s and interpersonal skills

• Ability to think outside of the box and work in a fast paced, high volume environment

• Ability to exercise sound judgment and discretion, maintaining confidentiality when required

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

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