Sr Growth Strategy & Operations Analyst

DocuSign, Inc.; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

DocuSign is seeking a Senior Analyst for Sales Development Strategy & Operations to turn funnel data into actionable insights that boost pipeline generation, conversion, and efficiency across inbound, outbound, and partner motions.

You will work with Sales Development leadership, Sales, Growth Marketing, Finance, and Analytics to inform decisions and measure impact, reporting to the Director, Strategy & Operations - Sales Development. This is a hybrid role requiring office presence.

Qualificações

• BA/BS degree in business, analytics, or quantitative field.
• 5+ years in BI or operations analytics with inbound/outbound motions.
• Experience with SQL and Snowflake data warehouses.
• Ability to translate data into clear, actionable recommendations.
• Experience using data visualization tools for executive insight.

Responsabilidades

• Monitor funnel performance from lead to pipeline for inbound/outbound motions.
• Build standardized views by segment, motion, and geography for leaders.
• Use SQL and Salesforce data to power reporting and datasets.
• Ensure data accuracy; identify gaps and opportunities to improve measurement.
• Deliver insights for QBRs, OKRs, and leadership forums with clear recommendations.
• Collaborate with cross-functional teams to optimize ROI across channels.

Conhecimentos

SQL

Data analysis

BI tools

Communication

Formação académica

BA/BS degree in business, analytics, or quantitative field

Ferramentas

Snowflake

Tableau

Power BI

Descrição da oferta de emprego

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

As a Senior Analyst in Sales Development Strategy & Operations, you will turn Sales Development funnel and productivity data into actionable insights that improve pipeline generation, conversion, and efficiency across Sales Development motions (inbound, outbound, and partner). You will own visibility into Sales Development performance from routed lead to pipeline and closed‑won, supporting Docusign’s Inbound and Outbound Sales Development teams. You will partner closely with Sales Development leadership, Sales, Growth Marketing, Partner teams, Finance, and Analytics to inform strategic decisions, optimize go‑to‑market investments, and improve how we measure impact. This role blends analytics, strategy, and execution, with exposure to executive‑level decision‑making.

This position is an individual contributor role reporting to the Director, Strategy & Operations - Sales Development.

Responsibility

• Monitor and analyze performance across the lead‑to‑SQO‑to‑pipeline funnel (volume, conversion, quality) for inbound and outbound motions (i.e., identifying key drivers of change and surfacing actionable recommendations to improve pipeline and closed‑won outcomes)
• Build standardized views of performance across segments, roles, motions (outbound, inbound, partner), and geographies so leaders can quickly see what is working and what is at risk
• Use SQL (e.g., Snowflake) and Salesforce data to build and refine datasets that power Sales Development reporting and analysis, including lead routing, contact engagement and pipeline reporting
• Ensure data accuracy and consistency, proactively identifying gaps, anomalies, and opportunities to improve measurement for all motions
• Analyze Sales Development productivity, via Sales Development‑sourced pipeline, and attribution to evaluate performance and inform investment decisions across inbound, outbound, and partner motions
• Partner with stakeholders to improve how we measure and optimize ROI across channels, sequences, and incentive structures
• Deliver insights and reporting for QBRs, weekly business reviews, pipeline councils, annual planning, and OKRs for Sales Development, with clear views by motion, region, and segment
• Contribute to pipeline forecasting, target setting, and performance narratives used by Sales Development and GTM leadership, including rep productivity, coverage ratios, and motion mix
• Collaborate with Sales Development leaders, Sales, Growth Marketing, Partner, Finance, and Analytics on high‑priority initiatives, bringing structure to ambiguous problems and aligning teams around data‑driven decisions
• Translate complex analyses into clear, concise stories and recommendations for senior audiences in Sales Development and broader GTM leadership forums (e.g., Quarterly Business Reviews)
• Own end‑to‑end delivery of moderately complex analyses and workstreams, including scoping, stakeholder alignment, and translating findings into clear recommendations and follow‑up actions for inbound and outbound motions
• Balance short‑term priorities with longer‑term strategic projects that improve how Sales Development runs the business and how leaders consume insights
• Explore new technological approaches, specifically leveraging AI and agentic workflows, to improve reporting, diagnostics, experimentation, and narrative generation where possible
• Apply functional knowledge to deliver both routine and complex tasks independently, using AI as a tool to enhance speed, quality, and scalability of analytics, and recommend improvements to processes or tools based on experience and insights

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree in a business, analytics, or quantitative field (e.g., Economics, Business, Statistics, Engineering, Data Science)
• 5+ years of experience in Business Intelligence, Sales Development Operations, Sales Operations, Partner Operations, or Marketing Analytics roles, with direct exposure to inbound and outbound Sales Development / Sales teams and motions
• Experience with SQL, with knowledge of relational databases and data warehouses (e.g., Snowflake)
• Experience managing and analyzing large datasets to support funnel, attribution, and pipeline reporting and diagnostics
• Experience translating data into clear, actionable recommendations for non‑technical stakeholders

Preferred

• Experience in a SaaS company or high‑growth B2B environment working with Sales Development and Sales organizations, ideally including partner or channel motions
• Experience with AI, Tableau, Power BI, or similar analytics and visualization tools
• Experience working with senior leaders and presenting insights in QBRs or executive forums
• Comfort working in fast‑paced environments with changing priorities and incomplete information, with a high degree of intellectual curiosity and ownership

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

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