Sr. Consultant, Client Success & Service Experience

Visa; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Join a leading global payments technology company as a Sr. Consultant in Client Success & Service Experience. This hybrid role focuses on enabling clients with payment initiation solutions, optimizing performance, and managing technical projects. Leverage your expertise in Open Finance and collaborate with diverse teams to deliver impactful solutions.

Qualificações

• 5+ years experience with a bachelor’s degree or 2 years with an advanced degree.
• Proficiency in Portuguese and English; Spanish is a plus.
• Experience in Open Finance / Open Banking services.

Responsabilidades

• Support clients adopting payment initiation products in Brazil.
• Act as primary technical liaison for merchants and technology providers.
• Contribute to the definition of implementation artifacts and operational models.

Conhecimentos

Problem Solving

Analytical

Interpersonal

Presentation

Self-learning

Formação académica

Bachelor’s Degree

Advanced Degree

Ferramentas

Postman

REST

JSON

SOAP

XML

Grafana

Splunk

Kibana

Descrição da oferta de emprego

Sr. Consultant, Client Success & Service Experience

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Consultant, Client Success & Service Experience is a client-facing, individual contributor role serving as a payment initiation subject matter expert. This role will enable new client capabilities, promote product adoption, and optimize client performance. It requires a high level of technical proficiency to support clients with complex problems and optimization opportunities.

This role will act as client enablement, supporting customers adopting payment initiation products in the Brazilian market, defining, shaping, and implementing technical projects to address business challenges for successful enablement and launch.

As part of the Open Finance solutions initiative, this role will leverage your creativity and developer skills to craft solutions that address customer business challenges, customizing the payment initiation solutions portfolio. You will serve as the primary technical liaison for merchants, technology providers, acquirers, and issuers, managing service implementation, assisting in production, ensuring optimal functioning, and resolving issues.

Responsibilities include contributing to the definition of implementation artifacts, operational models, informing stakeholders of product enhancements, and managing complex initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5+ years of work experience with a bachelor’s degree, or at least 2 years with an advanced degree (e.g., Masters, MBA, JD, MD)
• Proficiency in Portuguese and English; Spanish is a plus.
• Experience in Open Finance / Open Banking services / Payment solutions.
• Familiarity with APIs (REST, JSON, SOAP, XML) and tools like Postman.
• Strong verbal, written, presentation, interpersonal, analytical, and problem-solving skills.
• Technical aptitude and self-learning ability.
• Experience with project coordination/management and production support is desirable.

Preferred Qualifications

• Advanced leadership, planning, and organizational skills.
• Ability to set priorities, influence others, and manage expectations.
• Self-starter with results-oriented mindset, effective team player, and multi-tasking under deadlines.
• Technical ability to understand and apply technical information to business solutions, communicating effectively to both technical and non-technical audiences.
• Troubleshooting skills and problem-solving abilities.
• Experience as a sales or software engineer in a technical and commercial environment.
• Cross-functional collaboration experience across technical, support, and commercial teams.
• Knowledge of programming and scripting languages (Java, PHP, C++/.NET, HTML).
• Familiarity with data visualization platforms (Grafana, Splunk, Kibana).

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Visa will consider qualified applicants with criminal histories in accordance with EEOC guidelines and applicable laws.

About the company

Visa Inc. is a multinational financial services corporation headquartered in Foster City, California, USA. It facilitates electronic funds transfers worldwide, primarily through Visa-branded credit, debit, and prepaid cards.