Senior, Specialist SE

Jamefy; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Salesforce is seeking a Service Solution Engineer (Pre-Sales) to present our Service Cloud offerings and architecture to prospects, and to translate business needs into technical demonstrations that prove ROI.

You will engage with customers, analyze requirements, and contribute to the development of tailored solutions while collaborating with cross-functional teams to ensure successful implementations and trusted advisory relationships.

Qualifications

• Minimum 3 years of experience in PreSales and Services industry.
• Experience in Customer Service, Contact Centers, or Field Service is a plus.
• Understanding of the Salesforce product suite.
• Knowledge of relational databases and web technologies.
• Basic programming experience in HTML.
• Experience with CRM solutions like ServiceNow, SAP, Microsoft, Siebel, Oracle on Demand, etc.
• Some domestic travel is required.

Responsibilities

• Evangelize Service Cloud value to customers and field teams.
• Assess business impact and ROI for technology implementations.
• Deliver findings on pain points and proposed solutions.
• Contribute to technical sales strategy development.
• Configure and demonstrate solutions reflecting customer business needs.
• Discuss architecture including omni-channel Call Center, CTI, and WFM.
• Lead enablement activities (Webinars, Best Practices, Knowledge sharing).
• Collaborate with Sales, Solution Engineering, and Product Management to deliver solutions.

Skills

PreSales experience

Customer service/Contact centers

Salesforce product knowledge

HTML basics

CRM familiarity

Relational databases & web tech

Service Cloud knowledge

Tools

Salesforce platform

Service Cloud

Job description

Job Category

SalesJob Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

What is a Solution Engineer?

Also known as a "Pre \-Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

The Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.

You’ll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.

What You'll Actually Be Doing

• Evangelize Service Cloud value to customers (including C\- level execs and IT) and field teams
• Assess business and operations impacted by technology
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Contribute to development of technical sales strategy
• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Discuss and propose solution architecture that includes omni\-channel call center infrastructure, CTI, and workforce management
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer

You're Our Person If…

• Minimum 3 years of experience with PreSales and Services Industry.
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus
• Understanding of the Salesforce product suite and platform
• Knowledge of related applications, relational database and web technology
• Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
• Some domestic travel is required

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.