Senior, Specialist SE

Momentum; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Job summary

Salesforce in Brazil seeks a Solution Engineer - Service Cloud to present service offerings and tailor demonstrations to customers’ needs. You’ll translate requirements into architectures, showing ROI and value to executives and technical teams.

The role focuses on improving service operations through omni-channel call centers, CTI, and workforce management, collaborating with field teams to build trusted advisory relationships. Domestic travel is required.

Qualifications

• Minimum 3 years of PreSales and Services Industry experience.
• Experience with Customer Service, Contact Centers, or Field Service is a plus.
• Knowledge of Salesforce product suite and platform.
• Understanding of relational databases and web technologies.
• Basic HTML or web tech knowledge is a plus; workflow/BPM/integration experience.
• Experience with ServiceNow, Microsoft, SAP, Oracle, or similar CRM/ERP tools.

Responsibilities

• Evangelize Service Cloud value to customers and field teams.
• Assess business impact and operational changes due to technology.
• Deliver findings with pain points, proposed solutions, and ROI.
• Contribute to technical sales strategy development.
• Configure and demonstrate tailored solutions reflecting customer needs.
• Discuss solution architecture including omni-channel call centers, CTI, and workforce management.
• Lead enablement activities (webinars, best practices, knowledge sharing).
• Collaborate with Sales, Solution Engineering, Product Management to build credible partnerships.

Skills

Pre-Sales experience

Customer service

Salesforce product knowledge

CRM integrations

Web technologies

Tools

Salesforce Service Cloud

CRM integrations

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What is a Solution Engineer?

Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

Solution Engineer - Service Cloud

The Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.

You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.

Your Impact:

• Evangelize Service Cloud value to customers (including C- level execs and IT) and field teams
• Assess business and operations impacted by technology
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Contribute to development of technical sales strategy
• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

Minimum Qualifications:

• Minimum 3 years of experience with PreSales and Services Industry.
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus
• Understanding of the Salesforce product suite and platform
• Knowledge of related applications, relational database and web technology
• Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
• Some domestic travel is required

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affiant Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce welcomes all