Solutions & Intell Analyst, BR CO tech, BR CO tech

Amazon Inc.; Osasco; On-site; BRL 180,000 - 260,000; Full time

Job summary

Amazon Logistics Brasil (AMZL) procura um Líder de Operações Logísticas para integrar a equipe de Parceiros Logísticos Externos. Você gerenciará uma equipe de parceiros logísticos externos e uma equipe de analistas de operações logísticas, garantindo desempenho, conformidade e melhoria contínua dos processos.

A posição envolve trabalhar próximo a um ambiente de startup, com foco em soluções práticas, testes e ajustes constantes.

Qualifications

• Experiência de 1+ ano em ambiente de atendimento ao cliente, armazenagem, logística ou manufatura.
• Experiência com produtos e aplicações do Microsoft Office.
• Experiência com Excel.

Responsibilities

• Criar e manter um ambiente de trabalho seguro, identificando oportunidades de melhoria com parceiros de logística externos.
• Liderar e treinar a equipe para entregar o melhor serviço aos parceiros e clientes.
• Garantir que solicitações de clientes sejam atendidas de acordo com diretrizes de segurança e qualidade.
• Analisar métricas para identificar causas raiz e impulsionar melhorias.
• Propor soluções simples para problemas complexos.
• Fornecer suporte diário durante a implantação de novos sistemas/processos e coletar feedback.
• Colaborar com funções de suporte e outros departamentos para resolver problemas de desempenho.
• Monitorar entregas, identificar desvios e manter foco na superação das expectativas dos clientes.

Skills

Customer-facing experience

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Description Esta é uma posição de tempo integral, permanente, presencial baseada em DBR9 - Osasco, BR e não oferece benefícios de realocação. Os candidatos devem estar localizados e legalmente autorizados a trabalhar em Brazil para serem elegíveis para consideração.

Our logistics teams are changing the way we interact with customers around the world every day and solving some of the two biggest logistical challenges faced not only by Amazon, but also by the entire industry. Whether it's big or small, we find solutions to ensure we're keeping our promise to our customers.

The Amazon Logistics Brazil (AMZL) team is looking for a Logistics Operations Leader to join the Amazon External Logistics Partners. You will be responsible for managing a team of external logistics partners, as well as managing a team of logistics operations analysts, who will also be Amazon officials, to ensure the performance and compliance of the partner processes. You will work in a highly collaborative environment that is closer to a start-up than a large company. A gifted attitude is that no idea is the best idea and the best ideas are those that must be tested and experienced.

A Amazon está comprometida com um ambiente de trabalho diverso e inclusivo. A Amazon é um empregador que oferece igualdade de oportunidades e não discrimina com base em raça, origem nacional, gênero, identidade de gênero, orientação sexual, status de veterano protegido, deficiência, idade ou outro status legalmente protegido.

Key job responsibilities

• Create and cultivate a safe work environment, identifying security opportunities in your time and logistics partners;
• Lead and train members of your team to deliver the best service to our partners and clients.
• Guarantee that customer requests are attended to in accordance with safety and quality guidelines;
• Analyze metrics and identify details to quickly find root causes and drive improvements;
• Find practical and simple solutions to complex problems;
• Provide daily support during the launch/implementation of newer systems/processes and collect feedback;
• Involve with support functions and/or other departments to address common problems or needs of performance indicators;
• Monitor deliveries, acting proactively to identify and correct deviations and adapt, with a focus on exceeding customer expectations, operating costs;
• Conduct meetings and communicate with internal and external suppliers;
• Ensure that your equipment and logistics partners have adequate tools to carry out the work and coordinate moves when necessary;
• Communicate daily metrics and report excesses to other departments in Operations and throughout Amazon, as necessary.

Basic Qualifications

• -1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• -Experience with Microsoft Office products and applications
• -Experience with Excel

Preferred Qualifications

• - Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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