Technical Success Manager

Gurtam; Brasil; On-site; BRL 89,279 - 119,039; Full time

Benefits offered by this job

20 working days of vacation

Compensation for professional training

Medical insurance

Extra allowance for using personal laptop

Paid sick leave

Job summary

A software development company is seeking a Project Implementation Specialist / Technical Growth Manager to remotely support partners with technical expertise in Wialon. Responsibilities include conducting training sessions, managing telematics projects, and facilitating technical demos. The ideal candidate should be fluent in English and Portuguese, possess a relevant degree, and have experience in technical support or training. This is a full-time position offering 1500-2000 USD gross monthly.

Qualifications

• Experience in technical support or training roles.
• High productivity and ability to handle multiple tasks.
• Excellent business correspondence and communication skills.

Responsibilities

• Conduct technical demo sessions for Wialon and IoT concepts.
• Deliver consultations and training for smooth onboarding.
• Support telematics projects including onboarding and retention.

Skills

Advanced English

Advanced Portuguese

Knowledge of Spanish

Technical support experience

Strong time management skills

Fast learner

Education

University degree in computer engineering or related

Job description

Gurtam is a software developer of telematics and IoT solutions with a focus on fleet management. With 20+ years of market expertise and a global network of partners from 150+ countries, the company’s products are used all over the world.

As our network grows, we’re looking for a Project Implementation Specialist / Technical Growth Manager who will help partners launch, grow, and optimize projects powered by Wialon.

This is a fully remote position. We collaborate via Deel.com, so you’ll need to have an open individual entrepreneur status or similar legal setup in your country of residence.

Responsibilities

• Handle technical demo sessions: introduce Wialon and IoT concepts, run product demos, and help remove blockers so potential clients can make informed decisions.
• Help partners develop their technical expertise and deepen their understanding of the IoT landscape.
• Deliver consultations and training sessions (software and hardware-related) to ensure smooth onboarding and boost confidence in using Wialon.
• Support all types of telematics projects - migrations, client onboarding and retention initiatives.
• Guide partner employees through our Basic Course, help them prepare for Certification and assess their progress.
• Assist in hardware integration and manage test accounts for hardware manufacturers.
• Run public training sessions and webinars — helping the community discover more ways to use Wialon effectively.
• Contribute to process improvements and participate in partner events (if it aligns with your skills and capacity).

Requirements

• Advanced English and Portuguese required; knowledge of Spanish is a strong plus.
• Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
• University degree (ideally computer engineering, systems or related/technical background)
• High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss
• Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
• Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
• Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
• Ability to switch focus easily within a high number of incoming tasks
• Excellent business correspondence and communication skills

What We Offer

• Involvement in the growth and development of an international product tech company with a global reputation.
• 20 working days of vacation per year and Brazilian state holidays.
• Compensation for professional training, both corporate and individual.
• 8-hour (9 AM - 6 PM) work according to the Bogota time zone (GMT-5).
• Full pay for the first 10 working days of sick leave. 5 sick days a year without a doctor's note.
• Extra allowance for working on your own laptop and medical insurance.

Compensation package includes the pay range 1500-2000 USD Gross.

Seniority Level and Employment Type

Mid-Senior level, Full-time

Job Function and Industry

Customer Service, Software Development