Solution Engineer for Systems & Services (São Paulo/SP)

Philips Lighting Canada; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join Signify as a Solution Engineer, where you'll play a key role in project support, documentation, and ensuring customer satisfaction. We're looking for an individual with solid engineering knowledge and the ability to manage relationships with suppliers and stakeholders.

Qualificações

• Familiar with system testing and commissioning processes.
• Proven experience in managing suppliers and subcontractors.
• Willingness to travel up to 50%.

Responsabilidades

• Participate in new projects and support System Center activities.
• Prepare and validate engineering documentation.
• Ensure customer satisfaction through proper service execution.

Conhecimentos

Fluent in Spanish

Knowledge in design patterns

Problem-solving

Technical documentation

Formação académica

Bachelor’s degree in Electrical, Electronic, Automation, or Mechatronic Engineering

Descrição da oferta de emprego

Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.

Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.

We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems, and data-enabled services transform people’s lives in homes, buildings, and public spaces.

We define the meaning of light…join us to #findyourmeaning @ Signify!

Key areas of responsibility for a Solution Engineer for Systems & Services:

• Participates in new projects during installation, commissioning (remotely/ on-site) and acceptance testing as required or in support of System Center.
• Prepare and deliver Engineering Documentation after System Start-up.
• Provide relevant input to the Division for building blocks improvement.
• Develops detailed design for the relevant programmable building blocks.
• Supports Architecture Manager/ Proposal Manager/ Project Manager in the technical solution during proposal and services contract execution.
• Reviews/ verifies the control design, schematics and drawings delivered by the Technical Designer.
• Iterates the design of his own sub-system, until cost of the sub-system matches budget allocated.
• Builds mock-ups to test inter-operability and/or features of the sub-system.
• Provides technical expertise in sales presentations, product demonstrations, installation and maintenance.
• Validates delivered solution ensuring all building blocks are functioning according to specifications and ensuring Lifecycle services capabilities.
• Preparation of system testing and turnover documentation including scoped documents, test records, test procedures and other similar required documents.
• Prepare detailed startup plans for assigned project system commissioning activities, integrate all discipline activities into these plans.
• Prepare system turnover packages in accordance with project procedures by assembling and reviewing all system test documentation (all disciplines) for adequacy and completeness.
• Monitor and control system performance and be accountable for performance of the system against the budget.
• Participate in system turnover walkdowns for both Construction and Customer; initiate, track and resolve punch-list items for assigned areas of responsibility.
• Enhances design with key points included by proposal manager in the consolidated proposal.
• Develops, trains and deploys user instruction/ manuals to customer organization during handover.
• Works with all Stakeholders in the creation of quotes for architectures selected, system additions and upgrades.
• Drives for high levels of customer satisfaction by ensuring timely and correct execution of service obligations in accordance with the contracts (warranty and Service) and/or solving of complaints, inquiries and requests about technical products.
• Analyses and solves application failures, complaints (on or offsite), supports upgrades, drives root cause analysis and preventive action. Keeps customers proactively informed.
• Drives feedback loops towards Systems & Service Centers / Divisions.
• Fulfills documentations for service-related issues and resolutions and / or keeps complaint database up to date.
• Proposes additional services as required through maintaining intimate customer relationship.
• Provides special / custom training to customers upon request.

Requirements:

• Bachelor’s degree completed in Electrical, Electronic, Automation, or Mechatronic Engineering.

• Solid knowledge in specification and documentation of design patterns within own engineering domain.

• Familiar with industry-standard work processes for system testing and commissioning.

• Proven experience in managing suppliers and subcontractors effectively.

• Fluent in Spanish (mandatory); English proficiency is highly desirable.

• Willing and available to travel up to 50%.

*This is an on-site position.

We are an equal opportunity employer and we are committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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