Software Engineer - L3 Support

Canonical; Porto Alegre; Teletrabalho; USD 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative tech firm is seeking a Software Engineer for L3 Support to join their dynamic team. This remote role involves working with Linux-based infrastructure and applications, where you'll tackle complex customer issues and contribute to the open source community. Ideal candidates will have a strong background in Linux and programming, with excellent communication skills. You'll have the chance to collaborate with talented professionals worldwide, participate in exciting projects, and enjoy a distributed work environment that fosters growth and innovation. Join us in shaping the future of open source technology!

Serviços

Biannual in-person team sprints

USD 2,000 annual learning budget

Annual compensation review

Recognition rewards

Annual leave

Maternity and paternity leave

Employee Assistance Programme

Wellness Platform

Travel perks for company events

Qualificações

• Experience with Linux and open source software is essential.
• Proficiency in programming languages like Python, Go, C, or C++.

Responsabilidades

• Troubleshoot and resolve customer issues related to Ubuntu and open source software.
• Collaborate with teams to develop bug fixes and participate in upstream communities.

Conhecimentos

Linux

Python

Go

C

C++

Troubleshooting

Communication Skills

Formação académica

Bachelor in Computer Science

STEM Background

Ferramentas

OpenStack

Kubernetes

Ceph

Docker

LXC/LXD

Descrição da oferta de emprego

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic engineering role involving Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open source applications. This role challenges you to demonstrate a broad range of engineering skills to work on various aspects of Ubuntu and open source applications used by large enterprises.

This position offers an opportunity for Linux and open source enthusiasts to build a career with Canonical, supporting customers, community, and the company. If you are passionate about open source, have good communication skills, and enjoy troubleshooting and resolving technical issues, you'll thrive here.

You will handle critical issues in the open source stack requiring upstream bug fixes. Our engineers work across the stack, including the kernel, using multiple languages, to understand and resolve software issues. Our team is vital to our customers, partners, and Ubuntu’s success.

Your responsibilities include troubleshooting and resolving issues with workarounds, guidance, and upstream bug fixes.

Location: This is a remote role, with teams across all time zones.

The role entails:

• Resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software
• Collaborating with Canonical's Field, Support, and Product Engineering teams
• Participating in upstream communities
• Developing bug fixes, backport patches, and working with upstream for inclusion
• Reviewing code from other engineers
• Applying good technical judgment
• Prioritizing and managing your workload effectively
• Participating in discussions to improve processes, tools, and documentation
• Maintaining clear and concise communication
• Working remotely and traveling up to 10% for team meetings, events, and conferences

What we are looking for in you:

• Excellent academic record
• Background in Computer Science, STEM, or similar
• Experience with Linux and open source software
• Proficiency in Python, Go, C, or C++ on Linux
• A passion for learning new technologies and solving complex issues
• Willingness to travel up to 4 times a year for internal events

Nice-to-have skills:

• Love for technology and collaboration with talented people
• Curiosity, flexibility, articulate communication, and accountability
• Soft skills such as passion, initiative, thoughtfulness, and self-motivation
• Interest or willingness to learn about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, distributed systems

What we offer:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review
• Recognition rewards
• Annual leave, maternity, and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunities to travel and meet colleagues
• Travel perks for company events

About Canonical

Canonical is a pioneering open source tech firm, publisher of Ubuntu, and leader in AI, IoT, and cloud platforms. We hire globally, uphold high standards, and foster a remote work culture since 2004. Working here challenges you to innovate, learn, and excel.

Canonical is an equal opportunity employer. We value diversity and are committed to a workplace free from discrimination. All applicants will receive fair consideration regardless of background or identity.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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