Site Reliability Engineer (Senior/Lead) ID35136

AgileEngine, LLC.; Porto Alegre; Presencial; USD 100.000 - 130.000; Tempo integral

Resumo da oferta

A leading company in custom software solutions is seeking a Site Reliability Engineer (Senior/Lead) to lead a diverse team across regions. The role involves overseeing infrastructure automation, incident management, and ensuring compliance with security protocols. Join a dynamic environment that fosters professional growth and offers competitive compensation.

Serviços

Professional growth

Competitive compensation

Flextime

Qualificações

• 6+ years of experience in SRE, DevOps, or infrastructure roles.
• Experience leading distributed engineering or support teams.

Responsabilidades

• Lead and mentor a team of SREs across multiple regions.
• Drive production support practices and lead incident resolution efforts.

Conhecimentos

Leadership

Incident Management

Communication

Process Improvement

Ferramentas

AWS

Terraform

GitLab

Kubernetes

Docker

Descrição da oferta de emprego

Site Reliability Engineer (Senior/Lead) ID35136

Posted On 05/12/2025

Job Information

City Porto Alegre

State/Province Rio Grande do Sul

90000-000

IT Services

Job Description

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

Responsibilities

• Lead and mentor a team of SREs across India, LATAM, and Europe.
• Drive production support practices and lead incident resolution efforts.
• Act as the technical point of contact for cross-regional alignment and team cohesion.
• Oversee infrastructure as code and automation efforts using Terraform.
• Design and improve CI/CD pipelines in GitLab to support efficient delivery.
• Manage containerized environments with Docker and Kubernetes.
• Own observability strategy using tools like New Relic, Wavefront, or similar.
• Coordinate VPN tunneling and SFTP setup in support of EHR integrations.
• Provide technical guidance on customer interactions for issue resolution (2–3/month).
• Support training and documentation on internal tools and EHR-related tasks.
• Ensure infrastructure complies with HIPAA, GDPR, and iRhythm security protocols.
• Collaborate with iRhythm’s DevOps, IT Security, and Engineering stakeholders.
• Contribute to the successful migration from legacy tools (e.g., Bamboo, Codefresh, Bitbucket) to GitLab.

Must Haves

• 6+ years of experience in SRE, DevOps, or infrastructure roles.
• Experience leading distributed engineering or support teams.
• Deep knowledge of AWS, Terraform, GitLab, Kubernetes, Docker.
• Experience with VPN tunnels, SFTP setup, and cloud-based networking.
• Strong incident management and observability experience.
• Excellent communication skills and ability to coordinate across time zones.
• Familiarity working in compliance-heavy environments (HIPAA, GDPR).
• Ability to train, mentor, and support junior team members.
• Experience in driving process improvement and automation.
• Work a Panama schedule with 8-hour daily shifts and participate in on-call duties 2–3 days per week, including every other weekend.

Nice to Haves

• Experience with Mirth and IRIS EHR systems.
• Familiarity with Bitbucket, Codefresh, and Ansible.
• Previous involvement in healthcare or medical device environments.
• Understanding of high-availability infrastructure patterns.

The Benefits of Joining Us

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD-based salary, education, fitness, and team activity budgets.
• A selection of exciting projects with modern solutions and top-tier clients, including Fortune 500 companies.
• Flextime: Options for remote work and office presence for a better work-life balance.

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