Site Reliability Engineer II

FICO; Brasil; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Join a leading global analytics software company as a Site Reliability Engineer II, where you'll provide 24x7 operational support for cloud and hosted solutions. This role demands strong problem-solving skills and the ability to adapt to diverse technologies. You'll enhance customer support by preventing recurring issues and improving processes. Engage in a collaborative environment that values innovation and offers opportunities for professional growth. If you're ready to make a significant impact in a dynamic field, this is the perfect opportunity for you.

Serviços

Professional development opportunities

Competitive compensation

Work/life balance

Inclusive culture

Social events

Resource groups

Qualificações

• Strong problem-solving and analytical skills are essential.
• Experience with AWS services and containerization technologies is required.

Responsabilidades

• Support the full stack of Public Cloud and hosted applications.
• Manage operations and stability of environments following best practices.
• Drive incidents to resolution and improve support processes.

Conhecimentos

Problem-solving skills

Analytical skills

English communication

RedHat Enterprise Linux (RHEL)

Web technologies (JBoss, Tomcat, Apache)

AWS services (EC2, EKS, Lambda, S3)

Containerization (Docker, Kubernetes)

Observability tools (Kibana, Splunk, Prometheus)

Relational databases (MySQL, SQL Server, Oracle)

Networking systems and protocols

Ferramentas

ServiceNow

Puppet

PowerShell

PERL

.NET

Python

bash

UNIX Shell

Java

Descrição da oferta de emprego

Site Reliability Engineer II page is loaded

Site Reliability Engineer II

Apply locations: Work from Home, Brazil

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 30613

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“The Site Reliability Engineering group is a global team responsible for providing 24x7 operational support of the company's Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to learn new technologies quickly and adapt to different technical challenges. We attract engineers with exceptional diagnostic and problem-solving skills. You’ll work with diverse technologies and resolve incidents spanning a wide range of technical issues.” – Sr Director, Site Reliability Engineering

What You’ll Contribute

• Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications, focusing on customer-centric support, preventing recurring problems, and improving support processes.
• Manage the operations and stability of environments following established procedures and best practices.
• Contribute to continuous improvement of processes and procedures.
• Drive incidents to resolution.
• Implement, monitor, refresh, and perform disaster recovery tasks on supported applications.

What We’re Seeking

• Strong problem-solving and analytical skills.
• Excellent English communication and interpersonal skills.
• Ability to build rapport and handle high-pressure customer situations and escalations.
• Proven experience with RedHat Enterprise Linux (RHEL).
• Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM). Outsystems experience is a plus.
• Support knowledge of AWS services such as EC2, EKS, Lambda, S3.
• Experience with containerization technologies like Docker and Kubernetes.
• Experience with observability tools such as Kibana, Splunk, Prometheus.
• Working knowledge of relational databases (MySQL, SQL Server, Oracle).
• Experience with LDAP design, implementation, and networking.
• Knowledge of Storage Management Solutions (SAN, NAS, etc.).
• Understanding of networking systems, protocols, firewalls, TCP/IP, load balancers.
• Familiarity with ITIL standards and tools like ServiceNow.
• Scripting/programming skills in Puppet, PowerShell, PERL, .NET, Python, bash, or UNIX Shell are a plus. Full-stack development experience with Java is also advantageous.

Our Offer to You

• An inclusive culture reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn Respect.
• Opportunities for professional development and impactful work.
• Competitive compensation, benefits, and rewards.
• Engaging work environment with work/life balance, resource groups, and social events.

Why Make a Move to FICO?

At FICO, develop your career in Big Data analytics, AI, machine learning, and optimization. Help businesses improve decisions with innovative solutions.

FICO makes a difference globally in credit scoring, fraud detection, and lending, serving major banks, insurers, and retailers. We value diversity and inclusion and encourage candidates with various backgrounds to apply.

Learn more at www.fico.com/Careers

We are an equal opportunity employer, committed to diversity and inclusion. We encourage candidates from underrepresented communities to apply, even if they do not meet all qualifications.

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