Site Reliability Engineer

Hcltech; Montanha; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology firm in Brazil is seeking a skilled professional for handling major incidents and providing production support. You will manage requests related to critical incidents while improving monitoring capabilities using tools like Dynatrace and Splunk. Ideal candidates will have deep DevOps experience, strong troubleshooting skills, and familiarity with cloud platforms. The role offers the opportunity to work in a dynamic environment with a focus on automation and incident resolution.

Qualificações

• Deep experience in DevOps and Production Support.
• Experience in automation and CI/CD practices.
• Familiarity with cloud platforms like GCP, AWS, or Azure.

Responsabilidades

• Handle major incidents via the Critical Issue Response System.
• Provide updates until resolution of incidents.
• Manage CIRS-related requests including deployments and data fixes.
• Enhance monitoring capabilities using various tools.

Conhecimentos

DevOps expertise

Production Support experience

Automation skills

CI/CD practices

Monitoring tools experience

Strong troubleshooting skills

Communication skills

Ferramentas

Dynatrace

Kibana

Splunk

GCP

AWS

Azure

Descrição da oferta de emprego

Your role and responsibilities: Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.

Performing deep-dive application troubleshooting and identifying preventive actions.

Managing CIRS-related requests including deployments, feature toggles, and data fixes.

Following up on major production incidents and coordinating with cross-functional teams.

Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.

Writing and improving monitoring scripts and alerts based on incident learnings.

Handling customer escalations and coordinating with Support & Engineering teams.

Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and Qualifications

• Deep experience in DevOps and Production Support.
• Experience in automation and CI / CD practices.
• Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
• Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.
• Strong troubleshooting skills and ability to deep dive into application issues.
• Excellent communication and coordination skills across teams.

Please submit résumé in English.