ServiceNow EC Pro Product Manager

Mars; Guararema; Presencial; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mars University access

Company bonus

Resumo da oferta

Mars is seeking a skilled Technology EC Pro Product Manager to lead product analysis and roadmap for ServiceNow-based solutions. You will analyse customer requirements, product performance, and future roadmaps within the ServiceNow ecosystem to deliver business value.

The role requires strong understanding of ServiceNow modules, analytical skills, and excellent communication to bridge technical and business teams. Collaboration with developers, IT operations, and stakeholders will be key.

Qualificações

• 4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Strong understanding of ServiceNow modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM
• Familiarity with Agile methodologies and product management tools.
• Excellent communication skills to bridge technical and business teams.
• Ability to translate complex ServiceNow technical features into business value propositions.
• Detail-oriented with strong analytical and problem-solving skills.

Responsabilidades

• ServiceNow Product Management
• Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.
• Customer and Stakeholder Engagement
• Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customisations.
• Data-Driven Insights
• Analyse usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.
• External Trends
• Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.
• Requirements Documentation and Prioritisation
• Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.
• Cross-Functional Collaboration
• Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.
• Reporting and Communication
• Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.
• Support Product Lifecycle
• Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organisational standards.

Conhecimentos

Product management

ServiceNow knowledge

Agile methodologies

Communication skills

Analytical thinking

Requirements gathering

Stakeholder engagement

Business analysis

Formação académica

Bachelor’s degree in Computer Science/IT/Business

Ferramentas

ServiceNow

Descrição da oferta de emprego

We are looking for a skilled Technology EC Pro Product Manager with expertise in the ServiceNow platform to join our product management team. The successful candidate will analyse customer requirements, product performance and future road map within the ServiceNow ecosystem to help deliver business value and optimise our ServiceNow-based solutions. This role requires a strong understanding of ServiceNow combined with analytical and excellent communication skills.

What are we looking for?

• 4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Strong understanding of ServiceNow modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM)
• Familiarity with Agile methodologies and product management tools
• Excellent communication skills to bridge technical and business teams.
• Ability to translate complex ServiceNow technical features into business value propositions.
• Detail-oriented with strong analytical and problem-solving skills.

What will be your key responsibilities?

• ServiceNow Product Management
• Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.
• Customer and Stakeholder Engagement
• Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customisations.
• Data-Driven Insights
• Analyse usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.
• External Trends
• Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.
• Requirements Documentation and Prioritisation
• Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.
• Cross-Functional Collaboration
• Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.
• Reporting and Communication
• Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.
• Support Product Lifecycle
• Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organisational standards.

What Can You Expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus