Service/Product Line Manager (FrontOffice)

Louis Dreyfus Company B.V.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the agricultural sector is seeking a professional to enhance their Information Technology operations. The role involves managing Front Office initiatives, ensuring service delivery, and collaborating globally. The ideal candidate will possess a bachelor's degree and extensive experience in project management and IT strategy, fostering strong relationships across teams.

Qualificações

• Extensive experience in leading Front Office initiatives in a large organization.
• Proven track record of managing global programs and transitioning regional systems to global ones.
• Ability to work effectively with global teams and manage cross-functional relationships.

Responsabilidades

• Guarantee service operations and continuous improvement of production/application services.
• Collaborate with global teams to ensure alignment and integration of Front Office initiatives.
• Oversee and ensure the successful delivery of key projects.

Conhecimentos

Project Management

Stakeholder Management

Supply Chain Management

Logistics Management

Customer Services

Formação académica

Bachelor's degree in information technology

Business Administration

Descrição da oferta de emprego

Job Reference JR0085645

Professional Areas Information Technology

• Must guarantee service operations and continuous improvement of production/application services; to reconcile project management, customer satisfaction and contract compliance with an economic reality;
• Support the transition from regional to global Front Office systems;

Establish and manage a regional business relationship management organization;

Collaborate with global teams to ensure alignment and integration of Front Office initiatives;

Work closely with business areas to develop and implement strategies for Supply Chain Management, Logistics Management, Customer Services, etc;

Oversee and ensure the successful delivery of key projects;

Foster strong relationships with business stakeholders to understand and address their needs;

Ensure the IT department has a deep understanding of business processes and requirements;

Monitor and report on the progress of Front Office initiatives and projects;

Ensure monitoring, capacity planning and automation are aligned to service needs;

Follow up of applications evolution and anticipate actions with third parties;

Lead vendor management related to Front Office initiatives and ensured compliance with contractual commitments;

Provide management dashboard with activity KPIs, and operational detailed communication and reporting;

Setting up regular meetings with service teams;

Being a key player in the relationship among global, business and local teams;

Proactively drives the opportunity for standardization and simplification of the processes, to increase efficiency within the organization;

Maintains a positive working relationship with the Client, Peers, Sponsors, Employees, and Contractors.

Extensive experience in leading Front Office initiatives in a large organization;

Oversee key projects and define strategies for Supply Chain Management, Logistics Management, Customer Services, and other Front Office functions;

Proven track record of managing global programs and transitioning regional systems to global ones;

Strong understanding of Supply Chain Management, Logistics Management, and Customer Services;

Experience in building and managing business relationship management organizations;

Excellent project management skills with a history of delivering complex projects on time and within budget;

Ability to work effectively with global teams and manage cross-functional relationships;

Bachelor’s degree in information technology, Business Administration, or a related field;

Additional Information for the job

• Must guarantee service operations and continuous improvement of production/application services; to reconcile project management, customer satisfaction and contract compliance with an economic reality;
• Support the transition from regional to global Front Office systems;

Establish and manage a regional business relationship management organization;

Collaborate with global teams to ensure alignment and integration of Front Office initiatives;

Work closely with business areas to develop and implement strategies for Supply Chain Management, Logistics Management, Customer Services, etc;

Oversee and ensure the successful delivery of key projects;

Foster strong relationships with business stakeholders to understand and address their needs;

Ensure the IT department has a deep understanding of business processes and requirements;

Monitor and report on the progress of Front Office initiatives and projects;

Ensure monitoring, capacity planning and automation are aligned to service needs;

Follow up of applications evolution and anticipate actions with third parties;

Lead vendor management related to Front Office initiatives and ensured compliance with contractual commitments;

Provide management dashboard with activity KPIs, and operational detailed communication and reporting;

Setting up regular meetings with service teams;

Being a key player in the relationship among global, business and local teams;

Proactively drives the opportunity for standardization and simplification of the processes, to increase efficiency within the organization;

Maintains a positive working relationship with the Client, Peers, Sponsors, Employees, and Contractors.

Extensive experience in leading Front Office initiatives in a large organization;

Oversee key projects and define strategies for Supply Chain Management, Logistics Management, Customer Services, and other Front Office functions;

Proven track record of managing global programs and transitioning regional systems to global ones;

Strong understanding of Supply Chain Management, Logistics Management, and Customer Services;

Experience in building and managing business relationship management organizations;

Excellent project management skills with a history of delivering complex projects on time and within budget;

Ability to work effectively with global teams and manage cross-functional relationships;

Bachelor’s degree in information technology, Business Administration, or a related field;

Additional Information for the job