Service/Product Line Manager (FrontOffice)

Louis Dreyfus Company B.V.; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a skilled professional to oversee Front Office initiatives and ensure the successful delivery of key projects. This role involves collaborating with global teams, managing business relationships, and enhancing service operations. The ideal candidate will have a strong background in project management and a deep understanding of Supply Chain and Logistics Management. Join a dynamic environment where your expertise will drive efficiency and innovation, making a real impact on the organization’s success and client satisfaction.

Qualificações

• Extensive experience leading Front Office initiatives in large organizations.
• Excellent project management skills with a history of delivering complex projects.

Responsabilidades

• Guarantee service operations and continuous improvement of production/application services.
• Collaborate with global teams to ensure alignment and integration of Front Office initiatives.

Conhecimentos

Project Management

Supply Chain Management

Logistics Management

Customer Services

Business Relationship Management

Formação académica

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Descrição da oferta de emprego

Job Reference JR0085645

Professional Areas: Information Technology

Responsibilities

1. Guarantee service operations and continuous improvement of production/application services, balancing project management, customer satisfaction, and contract compliance with economic realities.
2. Support the transition from regional to global Front Office systems.
3. Establish and manage a regional business relationship management organization.
4. Collaborate with global teams to ensure alignment and integration of Front Office initiatives.
5. Work closely with business areas to develop and implement strategies for Supply Chain Management, Logistics Management, Customer Services, etc.
6. Oversee and ensure the successful delivery of key projects.
7. Foster strong relationships with business stakeholders to understand and address their needs.
8. Ensure the IT department has a deep understanding of business processes and requirements.
9. Monitor and report on the progress of Front Office initiatives and projects.
10. Align monitoring, capacity planning, and automation with service needs.
11. Follow up on application evolution and coordinate actions with third parties.
12. Lead vendor management related to Front Office initiatives, ensuring compliance with contractual commitments.
13. Provide management dashboards with activity KPIs and detailed operational reports.
14. Set up regular meetings with service teams.
15. Act as a key player in relationships among global, business, and local teams.
16. Proactively identify opportunities for standardization and process simplification to increase organizational efficiency.
17. Maintain positive working relationships with clients, peers, sponsors, employees, and contractors.

Minimum Qualifications

• Extensive experience leading Front Office initiatives in large organizations.
• Proven track record managing global programs and transitioning regional systems to global ones.
• Strong understanding of Supply Chain Management, Logistics Management, and Customer Services.
• Experience in building and managing business relationship management organizations.
• Excellent project management skills with a history of delivering complex projects on time and within budget.
• Ability to work effectively with global teams and manage cross-functional relationships.
• Bachelor’s degree in Information Technology, Business Administration, or a related field.