Service Planning Analyst - Indirect Channel CSO | Customer Center CT

Atlas Copco Group; Sorocaba; Hybrid; BRL 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working hours

Professional growth opportunities

Wellbeing programs

Job summary

Atlas Copco in Sorocaba, Brazil, is seeking an Indirect Channel Service Planning Analyst to support after-sales services for distributors in Brazil. You will manage service orders end-to-end, monitor maintenance contracts, and drive improvements in processes and data quality.

You will work in a hybrid environment with interaction across regions, with a focus on service excellence, data-driven decisions, and collaboration with Finance, Legal, and Safety teams. English proficiency is a plus.

Qualifications

• Bachelor's degree completed or in progress, preferably in Engineering, Business Administration, or related fields.
• Advanced Excel skills and strong knowledge of Microsoft Office; Power BI and Power Automate are advantages.
• Experience in after-sales routines, customer service, operations, or related areas.
• Analytical profile with KPI monitoring and data-driven decisions.

Responsibilities

• Act as the primary contact for Authorized Distributors and Representatives, ensuring agile, transparent, and high-quality service.
• Manage the complete workflow of Indirect Channel service orders from creation to closure.
• Monitor maintenance contracts, ensure schedules, identify risks and opportunities.
• Track KPIs focused on customer satisfaction and operational efficiency.
• Collaborate with Technical Support, Parts, Finance, Legal, and Safety to resolve demands.
• Keep corporate systems updated, ensuring data quality and reliability.
• Participate in continuous improvement initiatives and propose new ideas.
• Manage distributor accreditation and de-accreditation processes with involved departments.

Skills

Advanced Excel

Power BI

Power Automate

Analytical thinking

KPI tracking

English proficiency

Education

Bachelor's degree in Engineering or Business

Tools

Microsoft Office

Power BI

Job description

Service Planning Analyst - Indirect Channel CSO | Customer Center CT Language of job My profile Service Planning Analyst - Indirect Channel CSO | Customer Center CT Service Sorocaba Brazil Hybrid Full-time Job Description

Your Role

As anIndirect Channel Service Planning Analyst, you will be part of a team responsible for a channel that plays a significant role in the company's business results. Our team manages after-sales activities with Atlas Copco Authorized Distributors, partners who act as an extension of our operations throughout Brazil.

You will have the opportunity to interact with professionals from different regions and cultures, including distributor owners and managers, contributing to service excellence, operational service process management, and maintenance contract administration.

This position is ideal for someone who enjoys challenges, has the drive to make things happen, and is eager to contribute new ideas, innovation, and improvements to the business. Here, you will find a collaborative environment where excellence is recognized and valued by both our distributors and colleagues.

Your Day-to-Day

• Act as the primary point of contact for Authorized Distributors and Representatives, ensuring agile, transparent, and high-quality service;
• Manage the complete workflow of Indirect Channel service orders, from creation to closure, overseeing priorities, deadlines, and resources to ensure operational efficiency and customer satisfaction;
• Monitor the execution of maintenance contracts, ensuring compliance with schedules and identifying risks and opportunities that may impact deliveries;
• Track key performance indicators (KPIs) focused on customer satisfaction and operational efficiency, contributing to the achievement of business objectives;
• Collaborate closely with areas such as Technical Support, Parts, Finance, Legal, and Safety, coordinating actions to resolve demands and ensure the best experience for our partners;
• Keep information and processes updated within corporate systems, ensuring data quality and operational reliability;
• Actively participate in continuous improvement initiatives by proposing new ideas and contributing to the evolution of the area's practices;
• Manage distributor and representative accreditation and de-accreditation processes, coordinating with the involved departments until completion.

Your Skills and Experience

• Bachelor's degree completed or in progress, preferably in Engineering, Business Administration, or related fields;
• Advanced Excel skills and strong knowledge of the Microsoft Office Suite; knowledge of Power BI and/or Power Automate will be considered an advantage;
• Experience in after-sales routines, customer service, operations, or related areas;
• Analytical profile, with the ability to monitor KPIs and make data-driven decisions;
• Knowledge of maintenance contracts, service planning, after-sales processes, Atlas Copco products, and maintenance concepts will be considered an advantage;
• Intermediate English proficiency will be considered an advantage;
• Strong organizational skills and discipline to manage multiple demands, meet deadlines, and maintain high-quality deliverables;
• Proactive mindset, sense of ownership, and energy to thrive in a dynamic environment;
• Resilience and a positive attitude to handle challenges, shifting priorities, and pressure situations;
• Results-oriented mindset with a strong focus on customer satisfaction;
• Excellent verbal and written communication skills;
• Agility in problem-solving and identifying effective solutions;
• Commitment, accountability, collaboration, and the ability to build trusted relationships;
• Continuous improvement mindset, with a focus on innovation and operational efficiency.

In Return, We Offer

• A culture built on trust, accountability, and collaboration;
• An environment that values autonomy and trust, with flexible working hours and a hybrid work model;
• Continuous learning and professional growth opportunities;
• Space to propose, test, and implement new ideas, turning innovation into tangible results;
• Competitive compensation and a comprehensive benefits package;
• Safety, health, and well-being programs, including access to Wellhub and other quality-of-life benefits.

Additional Information

Work Location: Sorocaba, São Paulo, Brazil (the company is currently located in Barueri and is expected to relocate to Sorocaba in 2027). This Position Will Be Open for Applications Until November 13, 2026

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website