Service Personnel Planning Analyst

Alfa Laval

Macaé

On-site

BRL 120,000 - 180,000

Full time

8 days ago

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Job summary

Alfa Laval is seeking a Service Personnel Planning Analyst to coordinate offshore and onshore field service activities. You will ensure efficient resource allocation, monitor service execution, and drive customer satisfaction through proactive planning and clear communication.

Responsibilities include mobilization/demobilization logistics, liaison with Field Service Engineers and HR, data analysis, and backlog management. Advanced Excel and data analytics are required; Power BI is a plus.

Qualifications

Bachelor’s or technical degree in related fields.
Experience planning offshore service and coordinating personnel.
Knowledge of offshore mobilization, documentation, and logistics.
Experience with service backlogs and customer priorities.
Familiarity with Alfa Laval systems and field service processes.

Responsibilities

Plan and organize offshore and onshore technical assistance activities.
Coordinate personnel logistics including mobilization and accommodations.
Interface with customers, Field Service Engineers, HR, and management.
Monitor service activities from planning through execution and completion.
Analyze reports to ensure quality and identify deviations.
Maintain data in Alfa Laval service systems and manage labor bookings.
Own and manage the Service Backlog and negotiate schedules with customers.
Support the Service Team Manager with operational tasks.

Skills

Planning

Organization

Analytical thinking

Communication

Negotiation

Customer centricity

Data analytics

Problem solving

Education

Bachelor’s degree in Engineering, Business Administration, Logistics, or related fields

Technical degree in Mechanical, Electrical, Automation, or related areas

Tools

OneService

Movex

IB tools

Microsoft Excel

Power BI

Job description

About the Candidate Background

Education

Bachelor’s Degree in Engineering, Business Administration, Logistics, or related fields.
Technical Degree in Mechanical, Electrical, Automation, or related areas is a differential.

Experience

Proven experience in service planning, personnel allocation, workforce scheduling, and logistics coordination within Offshore, Oil & Gas, Marine, Energy, or Industrial Services sectors.
Experience coordinating technical assistance activities and field service operations.
Knowledge of offshore mobilization and demobilization processes, technician documentation, accommodation, transportation, and resource allocation.
Experience managing service backlogs and balancing customer priorities with resource availability.
Familiarity with customer systems such as Petronect, SAMC, DRAKE, and contractor management platforms.
Experience supporting Field Service Engineers (FSE) and service operations teams.
Experience with offshore service contracts and technical assistance services is a differential.

Language

Intermediate English (preferred).

Core Behaviors

Ownership & Attitude (make things happen / driven for results).
Planning & Organization (ability to manage multiple priorities simultaneously).
Communication Clarity (effective communication with customers and internal stakeholders).
Negotiation Skills (ability to manage priorities and conflicting demands).
Analytical Thinking (data-driven decision making).
Customer Centricity (focus on customer satisfaction and service excellence).

About the Job

A great opportunity to work for an inclusive and diverse organization.

If you are looking for a role where you can coordinate people, resources, and service activities in a dynamic technical environment, we would like to hear from you.

Main Activities

As an Service Personnel Planning Analyst , you will be responsible for planning, coordinating, and monitoring field service personnel activities, ensuring efficient resource allocation, service execution, and customer satisfaction.

Plan and organize offshore and onshore technical assistance activities, including service scheduling, resource allocation, safety documentation, and technical checklists.
Coordinate personnel logistics, including mobilization, demobilization, transportation, accommodation, certifications, and technicians’ documentation.
Interface with customers, Field Service Engineers, HR, and service management teams to align demands and priorities.
Monitor technical service activities from planning through execution and completion.
Analyze Field Service Engineers’ reports, ensuring quality standards and identifying deviations between planned and executed activities.
Maintain and update information in Alfa Laval service management systems, including OneService, IB tools, and Movex.
Manage labor bookings and workforce allocation according to customer requirements and resource availability.
Own and actively manage the Service Backlog, identifying priorities, opportunities, risks, and process improvements.
Negotiate service schedules with customers to optimize resource utilization and support urgent demands.
Support the Service Team Manager with operational and administrative activities.
Prepare operational performance analyses and recommendations based on service data and KPIs.
Proactively ensure customer satisfaction through efficient planning and communication.

Who You Are

You are a highly organized professional with strong analytical capabilities and excellent communication skills.

You enjoy working with people, data, and operational planning, balancing customer expectations with business priorities. You are comfortable working under pressure and managing multiple demands simultaneously.

You work in line with Alfa Laval’s values of Action, Interaction, and Satisfaction , always seeking continuous improvement and operational excellence.

Key Deliveries and Major Challenges

Key Deliveries