Service Desk Analyst for YipitData

TurnKey Labs, Inc.; Brasil; Teletrabalho; BRL 48 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work hours

Flexible vacation

Team events

Health and wellness package

Resumo da oferta

YipitData is seeking an IT Service Desk Analyst to provide day-to-day IT support across a distributed, remote workforce. You will troubleshoot hardware, software, and access issues, manage tickets via Jira, and support MacOS devices and essential SaaS tools such as Google Workspace, Slack, Zoom, and Okta.

You'll help with provisioning, security tooling like CrowdStrike, and maintain asset inventories. Strong communication, collaboration, and problem-solving are essential in this fast-paced

Qualificações

• 2–3 years of IT support or service desk experience.
• Experience supporting MacOS devices and SaaS-based workplaces.
• Ability to troubleshoot hardware, software, and access issues and manage tickets.

Responsabilidades

• Provide day-to-day IT support to employees, troubleshooting hardware, software, and access issues.
• Manage IT support tickets through Jira and ensure timely resolution.
• Configure, deploy, and support MacOS laptops and company devices.
• Administer SaaS apps (Google Workspace, Slack, Zoom, Okta) and manage device configuration with MDM tools.
• Assist with user provisioning/deprovisioning, onboarding/offboarding, and endpoint security (CrowdStrike).
• Maintain IT assets, document solutions in Confluence, and escalate complex issues to relevant teams.

Conhecimentos

MacOS support

Ticketing system

Remote work

Clear communication

Formação académica

Ferramentas

Jira

Google Workspace

Slack

Zoom

Okta

Confluence

MDM tools

CrowdStrike

Descrição da oferta de emprego

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence. We operate globally with offices in the US, APAC, and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData:

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals. From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

As Our IT Service Desk Analyst You Will:

• Provide day-to-day IT support to employees by troubleshooting hardware, software, and access issues
• Manage and resolve IT support tickets through Jira, ensuring timely and effective resolution
• Configure, deploy, and support MacOS laptops and company devices
• Administer and troubleshoot SaaS applications including Google Workspace, Slack, Zoom, Okta, and other business tools
• Manage device configuration and security using MDM tools such as IRU
• Assist with user provisioning and deprovisioning, including onboarding and offboarding processes
• Support endpoint security tools such as CrowdStrike
• Maintain and track IT assets and equipment inventory
• Document solutions, processes, and troubleshooting steps in Confluence
• Escalate complex technical issues to the appropriate IT, Security, or Infrastructure team members
• Assist with IT operational improvements and small projects that improve employee IT experience

You Are Likely To Succeed If:

• You have 2–3 years of experience working in an IT support or service desk environment
• You are comfortable supporting remote and distributed teams
• You have experience supporting MacOS devices and modern SaaS-based workplaces
• You are organized and comfortable managing multiple support requests through a ticketing systemYou enjoy troubleshooting technical issues and helping colleagues resolve problems quickly
• You communicate clearly with both technical and non-technical users
• You enjoy working in a collaborative and fast-paced environment

Nice to have:

• Experience with scripting or automation tools such as Python, GAM, or Okta Workflows
• Good customer service attributes

What We Offer:

Our compensation package includes comprehensive benefits, perks, and a competitive salary:

• We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, team events and more!
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on our high-impact, high-opportunity work environment above!
• Personal laptop
• Health and wellness package

Candidates must have primary residency (and be physically located) in the country of hire (AKA Brazil/Colombia) in order to be considered for the position. If hired, the worker must maintain primary residency in the country of hire in order to be eligible for employment.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.