Senior Technical Support Representative – Marine

Jobtailor; Piracicaba; Presencial; BRL 220 000 - 320 000; Tempo integral

Resumo da oferta

Caterpillar is seeking a seasoned Marine Technical Support Engineer to lead problem management for marine propulsion systems in Brazil. You will troubleshoot engines, generators, and control systems, identify root causes, and coordinate cross-functional teams to minimize downtime.

You will travel up to 50% across the territory, work onsite five days a week, and communicate findings to engineers and customers while building strong relationships with dealers and shipowners.

Qualificações

• Bachelor's degree in Engineering preferred; equivalent technical and marine industry experience will also be considered.
• Advanced English.
• Experience troubleshooting, servicing, supporting, or working with marine propulsion systems, marine engines, marine generator sets, power systems, or similar products.
• Advanced understanding of diesel, gas, and dual-fuel engine operation and maintenance.
• Strong technical problem-solving and root cause analysis capabilities.
• Ability to communicate complex technical information effectively to customers, dealers, and internal stakeholders.
• Experience supporting customers in demanding operational environments.
• Ability to build productive working relationships and influence outcomes across multiple organizations.
• Up to 50% travel may be required.
• Candidate must work onsite five days a week.

Responsabilidades

• Serve as Caterpillar's primary technical support representative for Marine Product Problem Management activities within an assigned territory or customer segment.
• Provide advanced technical support for Cat marine propulsion engines, auxiliary engines, marine generator sets, control systems, and associated vessel applications.
• Investigate technical concerns, identify root causes, and implement corrective actions to minimize customer downtime.
• Lead resolution of complex product performance, reliability, and application issues affecting marine installations.
• Coordinate factory resources, engineering support, and cross-functional teams for critical customer situations and field issues.
• Build relationships with dealers, fleet operators, ship owners, shipyards, and key customer stakeholders as a trusted technical advisor.
• Support dealer development in diagnostics, troubleshooting, maintenance practices, and repair procedures.
• Communicate field feedback, service challenges, reliability concerns, and emerging customer needs to engineering, product support, quality, commercial, and strategic account teams.
• Support Product Improvement Programs, service initiatives, and product support strategies.
• Analyze field data, inspection findings, service reports, and failure investigations to identify reliability trends and recommend product improvements.
• Evaluate warranty, policy, and goodwill opportunities using technical findings, customer impact assessments, and business considerations.
• Manage goodwill recommendations and customer recovery plans.
• Support vessel commissioning, sea trials, major overhauls, retrofit projects, and critical field service events.
• Travel throughout the assigned territory to support customers, dealers, and business initiatives.

Conhecimentos

Marine propulsion

Technical problem-solving

Root cause analysis

Advanced English

Customer relationships

Formação académica

Bachelor's degree in Engineering

Marine Engineering background

Equivalent experience acceptable

Descrição da oferta de emprego

• Serve as Caterpillar's primary technical support representative for Marine Product Problem Management activities within an assigned territory or customer segment.
• Provide advanced technical support for Cat marine propulsion engines, auxiliary engines, marine generator sets, control systems, and associated vessel applications.
• Investigate technical concerns, identify root causes, and implement corrective actions to minimize customer downtime.
• Lead resolution of complex product performance, reliability, and application issues affecting marine installations.
• Coordinate factory resources, engineering support, and cross-functional teams for critical customer situations and field issues.
• Build relationships with dealers, fleet operators, ship owners, shipyards, and key customer stakeholders as a trusted technical advisor.
• Support dealer development in diagnostics, troubleshooting, maintenance practices, and repair procedures.
• Communicate field feedback, service challenges, reliability concerns, and emerging customer needs to engineering, product support, quality, commercial, and strategic account teams.
• Support Product Improvement Programs, service initiatives, and product support strategies.
• Analyze field data, inspection findings, service reports, and failure investigations to identify reliability trends and recommend product improvements.
• Evaluate warranty, policy, and goodwill opportunities using technical findings, customer impact assessments, and business considerations.
• Manage goodwill recommendations and customer recovery plans.
• Support vessel commissioning, sea trials, major overhauls, retrofit projects, and critical field service events.
• Travel throughout the assigned territory to support customers, dealers, and business initiatives.

Requirements

• Bachelor's degree in Engineering, Marine Engineering, Engineering Technology, Mechanical Engineering, or a related technical discipline preferred; equivalent technical and marine industry experience will also be considered.
• Advanced English
• Experience troubleshooting, servicing, supporting, or working with marine propulsion systems, marine engines, marine generator sets, power systems, or similar products.
• Advanced understanding of diesel, gas, and dual-fuel engine operation and maintenance.
• Strong technical problem-solving and root cause analysis capabilities.
• Ability to communicate complex technical information effectively to customers, dealers, and internal stakeholders.
• Experience supporting customers in demanding operational environments.
• Ability to build productive working relationships and influence outcomes across multiple organizations.
• Up to 50% travel may be required.
• Candidate must work onsite five days a week.

Core Competencies

Demonstrates expertise in marine propulsion systems, including troubleshooting and servicing marine engines and generator sets. Capable of analyzing technical issues and implementing effective solutions while building strong relationships with customers and stakeholders.

Highest-signal resume keywords

• Marine Propulsion Systems Support
• Technical Problem-Solving
• Root Cause Analysis
• Advanced English Communication
• Customer Relationship Management

Hard Skills

• Marine Engineering
• Mechanical Engineering
• Diesel Engine Operation
• Gas Engine Operation
• Dual-Fuel Engine Operation
• Technical Troubleshooting
• Field Data Analysis
• Service Report Analysis
• Product Improvement Programs
• Warranty Evaluation

Soft Skills

• Effective Communication
• Relationship Building
• Influencing Outcomes
• Team Collaboration
• Customer Support

Industry Keywords

• Marine Product Problem Management
• Vessel Commissioning
• Sea Trials
• Major Overhauls
• Retrofit Projects
• Field Service Events
• Customer Downtime Minimization
• Cross-Functional Team Coordination
• Fleet Operators
• Ship Owners